I had a clogged drain in my laundry room which overflowed and caused some water damage. We caught it early and the damage was minimal to the floor and the ceiling below. I called ServPro and they were quick to respond. They came out immediately and documented everything and the mitigation team was amazing. Ricky and his team were on it quickly and remained in constant communication about next steps. That is when it all stopped. I was told the job would be moved to reconstruction and Justin would be in contact with me. Nothin happened for a while. I received the insurance estimate and forwarded it to Justin and asked about next steps. I followed up 3 times via email and 5 phone calls in which Servpro said Justin would call me back soon. Still nothing happened. Finally Justin called, after 8 days, only to tell me he finally took a look at the job and it didn't meet the threshold for his group to take on. At no point did Servpro tell me this was even a possibility. He said it had nothing to do with profitability which was just an insult to my intelligence. Why else would you have a minimum threshold. I have been without a ceiling and laundry room for 3 weeks in total and not a single apology or update during about this. They had initial sketches and he could of, at any time, reviewed them and seen that their threshold was in jeopardy so I could prepare. Justin is one of the most incompetent employees I have ever come across. Completely indifferent to the situation and as we were discussing it he continued to give me excuses vs. solutions, never apologized, never explained a thing. Anyone looking to hire Servpro should be aware of his lack of respect, understanding, and concern. He acted as if it was normal to call a company agree to hire them complete 100% of the job only to be told half way through, sorry about your bad luck. Servpro should fire that clown immediately. Beware only hire the mitigation side. I was prepared to give 5 stars but Justin ruined the entire experience. What a worthless employee and I feel bad for the litigation nightmare that is likely headed its way with an employee like Justin Collins UPDATE!!!! I was advised by the ServPro team that the employee in question was let go so I am happy to update my review knowing that they took my concerns seriously. It's nice to see a company actually respond to the consumers.

The #1 Choice in Cleanup & Restoration
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SERVPRO of Southwest Raleigh / Holly Springs
488 Reviews4.9
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When an accident happens or disaster strikes, our uniquely trained teams work with you to repair and restore your business as quickly as possible. We offer flexible repair and cleaning solutions that isolate the damaged area so normal operations can continue.
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With more than 2,400 locations in North America, we’ve earned the reputation as #1 in the cleanup and restoration industry—with a location near you specializing in fire and water damage, mold, specialty cleaning, and so much more.
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SERVPRO Helps with the Insurance Claim Process
At SERVPRO of Southwest Raleigh / Holly Springs, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.
When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.
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488 Reviews4.9
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