A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Okanagan Valley
Our Google Reviews
(250) 899-9789
4.9
(109 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


Green number 1

Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

Green number 2

Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

Green number 3

Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

Green number 4

Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

commercial metro.jpg

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

I highly recommend SERVPRO of Kelowna! They did an excellent job, paying great attention to detail and making sure everything was spotless and fresh. They were punctual, friendly, professional, and very thorough throughout the entire cleaning process. It’s clear they take pride in their work and truly care about providing great service. I’m extremely happy with the results and would definitely hire them again. If you’re looking for someone reliable, trustworthy, and professional, I highly recommend their services!

Shawn Briggs

Chandler, Toby and the team provided first class service from the moment the issue was discovered to working with our insurer and the final rebuild. I've worked with several Okanagan restoration companies and Servpro stands out from the pack.

Greg Leighton

Employees were courteous and swift and were concerned about our prolem and solved this issue very quickly. Rob took care of the customer service side and took all our calls. Ashton was the Service Technician who was great!!

Bobbie and John Smurthwaite

Standee came and took a look at my home, to make sure it was safe to proceed with renovations. She worked quickly and was very informative.

Cherie Braham

ServPro did an awesome job dealing with our water damage. Luke & Brandon were extremely helpful and friendly. Highly recommended!

Mason Buhler

Toby and his crew were outstanding from the 1st contact, to quote, their followup, communication about timing, and the process of the job! Sara and Brandon did an absolute amazing job cleaning up the 10 year vacant property and restoring its' original beauty and charm! Would absolutely use and recommend this division of SERVPRO again - by far some of the top service we have encountered in a long time in BC!

traci n.

Servpro was great ! I had some mold in our attic that was prior some renovations that corrected the problem however some mold and black wood was visible i some areas. The work was done the next day I called and it looks like the installed new wood ! I can't beleive the difference. Servpro was in and out the same day at a reasonable price. We sold our house with the condition to correct the attic area and thanks to their speed and outcome, the deal closed today after inspection. And special thanks to Steve for your great service and follow through !

John Nagel

I just want to give Rich and his team at Servpro a big thank you for all they did to remove everything at my parents home, I know it must have been quite the task, but you Rich was very accommodating, and because being in Campbell River you helped me a lot in this transition.Thank you again with your team for making this possible. My recommendation for Rich and Servpro, come highly recommended.

lynette Theriault

Steve and Sara , plus plumber Les, took care of the slow leak that had stained our kitchen ceiling in six working days. Rich provided a detailed work plan and estimate before they began and scheduled the asbestos testing which is required in houses built prior to 1991. Steve and Sara minimized the disruption by letting us know when they would arrive each day and how long they would be, as replacing dry wall is a multi phased project from the installation, to the painting, sanding and final textured coat with drying time required between the steps. Steve did a fantastic job blending and texturing the ceiling which was one section of a larger expanse. There's no tell tale lines. They also went to great lengths to cordon off the area every day to minimize the spread of dust and protect our cupboards and flooring. Job very well done.

Deborah Matheson

About Us

The Okanagan’s Trusted Leader in Disaster Restoration & Reconstruction
From the sun-drenched vineyards of Kelowna and Penticton to the growing communities of Vernon, Salmon Arm, and Kamloops, property damage doesn’t just affect a building—it disrupts a life. At SERVPRO of Okanagan Valley, we don't just provide cleanup; we provide a local lifeline for homeowners and businesses throughout the Okanagan Valley.

When a crisis hits—whether it’s a burst pipe in the middle of a West Kelowna winter, spring flooding in the North Okanagan, or wildfire smoke damage affecting your air quality—you need more than a contractor. You need a team with the local heart of a neighbor and the massive resources of a national leader.

The SERVPRO Advantage: Full-Circle Restoration
While local "restoration-only" shops might leave you searching for a separate builder to finish the job, our team handles the entire process from initial mitigation to final reconstruction. We are your single point of contact, managing everything so you can focus on getting back to normal.

  • 24/7 Emergency Water Damage Restoration: We specialize in rapid water extraction, structural drying, and flood cleanup to prevent long-term structural issues.
  • Expert Fire & Smoke Damage Cleanup: Our advanced specialized cleaning techniques remove soot, neutralize odors, and restore your property to its pre-loss condition.
  • Certified Mold Remediation: Using IICRC-industry standards, we identify hidden moisture and eliminate mold and mildew safely at the source.
  • Full-Scale Construction & Reconstruction: As a licensed General Contractor, we handle the "build back," ensuring your home or business is rebuilt stronger than before.

Highly Trained, Locally Rooted
Our staff isn't just "handy"—they are specialists. Our team undergoes rigorous ongoing training at SERVPRO’s corporate facility combined with regular IICRC-industry certifications. This ensures that when we step onto your property, we arrive with the most advanced technology and deep expertise in the science of restoration.

Serving Every Corner of the Okanagan
We take pride in being the first choice for property managers and homeowners from Osoyoos to Salmon Arm. No disaster is too large for our national system of qualified franchises to handle, yet no job is too small for our local Kelowna-based team to treat with personal care.

Why choose SERVPRO of Kelowna? Because we’ve been the gold standard in restoration since 1967. We don't just clean up the mess; we restore your peace of mind and make it "Like it never even happened."

Ready to get your property back to normal? Call Us Today for 24/7 Emergency Service.

Chandler & Steve Knight
Chandler & Steve Knight
Owners of SERVPRO of Okanagan Valley

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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