El Prado Cleanup and Restoration

I cannot say enough good things about my experience with SERVPRO of Chino! From the beginning, their team has gone above and beyond to make a very stressful situation much easier to navigate. Their professionalism, attention to detail, and genuine concern for their customers have been exceptional. I especially want to recognize Fernand, the on-site manager, who has been absolutely outstanding throughout this entire process. His knowledge, guidance, and willingness to take the time to explain everything have been invaluable. What truly sets Fernand apart is his consistent follow-up, transparency, and excellent communication. He has kept me informed every step of the way, promptly addressed my questions and concerns, and offered helpful advice that has made a tremendous difference. It’s refreshing to work with someone who genuinely cares about doing things right and making sure the customer is taken care of. I also want to recognize Hector, Filipe, and Juan for their exceptional work. Each of them has been professional, respectful, courteous, and friendly. Their work ethic and attention to detail are a reflection of the high standards this team brings to the job. I sincerely appreciate everything this crew has done for us. When you’re dealing with unexpected damage to your home, having people you can trust, who communicate openly and follow through on their commitments, means everything. A huge thank you to Fernand and the entire SERVPRO of Chino team. You’ve earned my trust, appreciation, and highest recommendation!

Fernan was the man. Excellent customer service

In June, we had flooding in our house due to a faulty washing machine. My husband called ServPro and they immediately came and started the clean-up process! The communication with Fernand and his crew was amazing! He kept us informed all throughout the process. Anthony and Kevin, along with the rest of the men who worked with them, were hard-working, kind, respectful individuals who helped make a very difficult situation for our family much easier to get through! I highly recommend them!

Great experience with Luis and Elmer doing the reconstruction on my condo in Palm Springs after my flood from a ruptured water line on my condo! They were total pros, efficient, fast, cleaned up after each day of work and just nice guys too!!! Give them a raise!! The initial water damage mitigation team were quick to respond, the demo team were great also and the contents manager team Alejandro was helpful and service with a smile! The only minor issue was some delay for a couple weeks after the drying and demo to get the reconstruction going, but some of this was due to scheduling and me receiving funds from my insurance company to begin the project. All in all I'm happy I chose Servpro!! 5 stars

We recently had a water leak at our house. This team it’s amazing I do not believe how fast and professional this team it’s Thank you so much guys Kevin and Felipe I do not remember the rest of the guys but the whole team know what they doing

Thank you guys for the amazing Work performed Kevin Juana Felipe and Fern

(Translated by Google) Thank you so much to the team; they recently helped my parents renovate their house. Kevin and Fernando, thank you so much, I really appreciate it. (Original) Muchas gracias al equipo recientemente le ayudaron a mis papas a restaurar su casa. Kevin y Fernando Muchísimas gracias se los agradezco

(Translated by Google) I have no words to describe how happy I am with this company, from supervisors Kevin and Felipe to manager Fernando. (Original) No tengo palabras para describir lo contenta que estoy con esta compañía, Desde sus supervisores Kevin Y Felipe hasta su manager Fernándo