SERVPRO of East Concord / Brentwood

Julio Silios was exceptionally polite informative and kept me updated with his progress on a daily basis and what to expect on his next day. I never felt he was bothered by all my questions. Made an unpleasant situation ;(damage to my home) a pleasant experience.

Servpro did a fantastic job start to finish! They were at my home within an hour to address flood abatement and addressed every concern I had along the way with care. Kay was very responsive and accommodating of my very full schedule and worked around our busy life and household. Every contractor that came to our home was very professional and pleasant to work with and I felt comfortable having them here. I have and will continue to refer others to Servpro in the future!

Bola is amazing to work! Best customer service around.

Bola was super helpful in identifying water trapped in our walls after a flood event. He quickly put together a quote and schedule a crew to help dry out our house.

I cannot say enough good things about Jimmy and Julio from SERVPRO of East Concord/Brentwood. They were absolutely amazing from the moment they arrived. We were dealing with an unexpected water emergency in our home, and I was understandably overwhelmed. Jimmy and Julio immediately made me feel like we were in good hands. They were extremely professional, knowledgeable, careful, and incredibly thorough. They took their time inspecting our home, checking areas I never would have thought to check, and making sure nothing was overlooked. What stood out to me most was their patience and kindness. I had so many questions, and they patiently answered every single one. They explained what they were doing, what they were finding, why they were doing it, and what we could expect next. I never felt rushed or like I was bothering them with questions. They were also incredibly respectful and careful with our home while setting up all of the equipment. During what could have been a very stressful and scary experience, Jimmy and Julio made me feel safe, supported, and genuinely taken care of. This is exactly the kind of professionalism and customer service you hope for when something goes wrong in your home. I am incredibly grateful that Jimmy and Julio were the technicians who came to help us. SERVPRO is very lucky to have them. Thank you, Jimmy and Julio, for taking such amazing care of our home and our family. I would recommend this team without hesitation. 10/10 experience!!

Bola did an amazing job

Bola was exceptional and knowledgeable about to things we were unaware of. He was on time and got the work done. This tech is superior in his job.

Thank You, Julio and the SERVPRO Team We recently experienced a flood in our home, and Julio from SERVPRO made a very stressful situation much easier for us. From day one, Julio was incredibly kind, professional, and thorough. He always kept us updated on what he was doing and what would happen next, which we really appreciated. He took great care of our home, kept everything clean and organized, and made sure the area was properly protected and ready for reconstruction. What we appreciated most was simply how much care Julio put into everything. He treated our home with respect, and it was clear that he takes pride in his work. On a personal note, our dog Toby absolutely loved him and looked forward to seeing him every day, which says a lot about the kind of person Julio is. We’re truly grateful to Julio and the SERVPRO team for helping us through a difficult experience. Thank you, Julio, for taking such good care of our home and making this process a little easier for us.