Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of East Concord / Brentwood
Our Google Reviews
(925) 420-5104
5.0
(171 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

Green number 1

Assess

We inspect, document, and plan your restoration.

Green number 2

Mitigate

We act fast to stop damage and protect what matters most.

Green number 3

Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
171 Reviews
5.0
Leave Us A Review
Kate San Jose

Great work! The job was done well, and everything turned out the way I expected. They were professional, easy to work with, and made sure the work was completed properly. I’m very satisfied with the results and would definitely recommend them to others!

Beatrice Concepcion

Julio Silios was exceptionally polite informative and kept me updated with his progress on a daily basis and what to expect on his next day. I never felt he was bothered by all my questions. Made an unpleasant situation ;(damage to my home) a pleasant experience.

Kacey Chadwick

Servpro did a fantastic job start to finish! They were at my home within an hour to address flood abatement and addressed every concern I had along the way with care. Kay was very responsive and accommodating of my very full schedule and worked around our busy life and household. Every contractor that came to our home was very professional and pleasant to work with and I felt comfortable having them here. I have and will continue to refer others to Servpro in the future!

Eva Hopkins

Bola is amazing to work! Best customer service around.

Kevin Sibbitt

Bola was super helpful in identifying water trapped in our walls after a flood event. He quickly put together a quote and schedule a crew to help dry out our house.

Sara C

I cannot say enough good things about Jimmy and Julio from SERVPRO of East Concord/Brentwood. They were absolutely amazing from the moment they arrived. We were dealing with an unexpected water emergency in our home, and I was understandably overwhelmed. Jimmy and Julio immediately made me feel like we were in good hands. They were extremely professional, knowledgeable, careful, and incredibly thorough. They took their time inspecting our home, checking areas I never would have thought to check, and making sure nothing was overlooked. What stood out to me most was their patience and kindness. I had so many questions, and they patiently answered every single one. They explained what they were doing, what they were finding, why they were doing it, and what we could expect next. I never felt rushed or like I was bothering them with questions. They were also incredibly respectful and careful with our home while setting up all of the equipment. During what could have been a very stressful and scary experience, Jimmy and Julio made me feel safe, supported, and genuinely taken care of. This is exactly the kind of professionalism and customer service you hope for when something goes wrong in your home. I am incredibly grateful that Jimmy and Julio were the technicians who came to help us. SERVPRO is very lucky to have them. Thank you, Jimmy and Julio, for taking such amazing care of our home and our family. I would recommend this team without hesitation. 10/10 experience!!

Maggie Frye

Bola did an amazing job

Dr. Walter Franks III

Bola was exceptional and knowledgeable about to things we were unaware of. He was on time and got the work done. This tech is superior in his job.

Christian Urresti

Thank You, Julio and the SERVPRO Team We recently experienced a flood in our home, and Julio from SERVPRO made a very stressful situation much easier for us. From day one, Julio was incredibly kind, professional, and thorough. He always kept us updated on what he was doing and what would happen next, which we really appreciated. He took great care of our home, kept everything clean and organized, and made sure the area was properly protected and ready for reconstruction. What we appreciated most was simply how much care Julio put into everything. He treated our home with respect, and it was clear that he takes pride in his work. On a personal note, our dog Toby absolutely loved him and looked forward to seeing him every day, which says a lot about the kind of person Julio is. We’re truly grateful to Julio and the SERVPRO team for helping us through a difficult experience. Thank you, Julio, for taking such good care of our home and making this process a little easier for us.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test