We often don’t think about the people working behind the scenes, but Merli deserves serious credit. She coordinated the entire process for our mold cleanup—from the first phone call to the final walkthrough. Every crew member showed up when expected, and we always felt in the loop. Her communication was excellent, and she made sure nothing slipped through the cracks.

Dealing with damage is tough, but Anton made it manageable with timely updates and great support.

Top-notch service! Anton made sure we never felt left in the dark during our restoration process

Not all heroes wear hazmat suits! Merli, the Production Coordinator at SERVPRO, was fantastic to work with during our water emergency. She handled everything behind the scenes coordinating teams, staying in contact, and making sure nothing fell through the cracks. Her professionalism made the whole process smooth and worry-free.

I called SERVPRO after finding mold in our bathroom, and Merli was the first person I spoke with. She was so friendly and helpful, and by the end of the call, I felt like I was in good hands. She kept everything running smoothly, made sure all our questions were answered, and even followed up afterward. Great experience all around!

Very professional and easy to work with. Anton made a stressful situation so much smoother with clear updates and fast replies.

As my episode has just finally finished, I can reflect on how lucky I was that SERVPRO of Santa Monica assigned Joseph Gurrola as my Crew Chief. He was professional, polite, knowledgeable and helpful in so many ways. If I had a question and he wasn't here, no mater what time of day and once on the weekend, I could text him, and his answer would be back in minutes. Joseph was my saving grace in a way too long trek back to normalcy.

This company is always the go to for water, fire and mold damage in your property. The technicians always on time and always there to help you out as a customer. You cant go wrong with Servpro. Makes it "Like it never even happened". When this damage makes you feel your life is falling apart here comes the team to help pick you up and let you know it will be okay. Thanks guys and ladies in the office cant forget them for all your help!!