We’re ready whenever disaster strikes, day or night.
59+ Years of Experience
Delivering trusted restoration services since 1967.
IICRC Certified
Superior results from industry-leading standards.
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Trusted Water Remediation Specialists
Water from the upstairs bathroom is turning up in a light fixture downstairs. A busted pipe has already left an inch of water in the basement, with no sign of stopping. A storm damaged your roof, and now there’s water everywhere. Whether it’s a minor plumbing problem or a major storm, it doesn’t take a lot of water to damage your home.
Let SERVPRO take care of it. With 59+ years of experience, we know what to do when you’re facing a water emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”
Everything you need to make it "Like it never even happened."
No two water damage experiences are alike. But they all must be addressed immediately to keep the damage from getting worse. At SERVPRO, we’re ready 24/7 with a range of services to address your home’s specific needs.
Water Extraction, Drying & Cleanup
Water spreads fast, soaking into floors, drywall, and places you can't see. Immediate extraction and drying can keep moisture from becoming a bigger problem.
Sewage Damage Cleanup
Sewage backups can cause property damage and exposure to harmful viruses and bacteria. We'll contain, clean, dry, disinfect, and restore contaminated areas.
Whether it’s a pipe burst, a tub left running, or contaminated groundwater, if water’s sitting, it’s doing damage. Address it immediately to prevent further harm.
Inside your home, water can damage furniture, photos, important documents, and more. We offer cleaning, restoration, and secure storage for your belongings.
Unnoticed moisture can lead to toxic mold growth in as little as 24 hours. Immediately locating the water source and removing any mold will prevent further risks.
Many companies stop at water remediation. But SERVPRO offers reconstruction and remodeling services to return your home to its pre-loss condition (or even better).
SERVPRO of Henry and Randolph Counties specializes in water damage restoration and understands what it takes to make your home dry and free from harmful mold. If your home falls victim to water damage, you can expect our highly trained water restoration technicians to be available with 24-hour emergency service.
As a locally owned and operated company, the team at SERVPRO of Henry and Randolph Counties takes a personal interest in your home or commercial property. We provide advanced water inspection, extraction, and drying equipment.
SERVPRO of Henry and Randolph Counties is ready to restore your home back to pre-water damage condition. We will quickly extract the water and then dry your property using state-of-the-art equipment. By using moisture-monitoring equipment, we effectively measure and document the drying process to ensure your property is dry.
Due to every flood and water damage situation being different, each project requires a solution catered for the specific conditions. With SERVPRO, however, the overall process and end result is always the same. SERVPRO of Henry and Randolph Counties is faster to any size disaster and our goal is to make your water damage “Like it never even happened.”
Water Damage: What You Can Do Right Now
Water damage can create serious health and safety risks. Be sure to protect yourself, your family, and your pets until professional help arrives. By taking the right immediate steps and avoiding common mistakes, you can help minimize damage and speed up recovery.
Shut off the water source if possible; turn off circuit breakers for wet areas.
Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Move paintings, art, computers, documents and other valuables to a dry place.
Why Choose SERVPRO for Water Damage?
#1 in the Cleanup and Restoration Industry
Over the last 59+ years, we’ve earned the reputation as a trusted leader in the restoration industry. Our services cover fire and water damage, specialty cleaning, mold, and so much more.
One Call Does it All
With the breadth of our expertise and capabilities, we can handle almost any emergency from start to finish. For you, that can mean no managing vendors, no delays, and a smoother, quicker experience.
Highly Trained Restoration Specialists
Our professionals specialize in water damage restoration, with training focused on restoring salvageable items, accelerating drying time, reconstruction, and so much more.
Customer Care
Our professionals care about you and your property. We want to help you get back to normal after you have water damage to your home, “Like it never even happened.”
Our Expert Restoration Process
The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home or business to its pre-loss condition.
Assess
Inspect, document, and plan your restoration.
Remove
Extract standing water to protect what matters most.
Dry & Clean
Dry hidden moisture and thoroughly clean your home.
Restore
Rebuild and restore your space to pre-loss condition.
SERVPRO Helps with the Insurance Claim Process
At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.
When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.
Not going through insurance? Ask about our self-pay and finance options.
Customer Restorations
A Family’s Kitchen Goes from Wet to Wonderful
A family in Coral Springs, Florida, discovered a water leak that started under the kitchen sink and went undetected for months.
SERVPRO of East Coral Springs was called in for remediation and reconstruction. After water extraction and drying, the kitchen cabinets and flooring had to be replaced.
Water extracted, damaged material removed, area cleaned and sanitized.
Moisture mapping and advanced drying equipment used to locate and remove any hidden moisture.
After damage mitigation, affected areas were rebuilt to their pre-loss condition.
Before
After
What Our Customers Are Saying
Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
Phenomenal job after flood. Mold removed and ducts cleaned. Very happy with the work and the service. Great value!
Darnel Fox
We had SERVPRO come out to perform mold remediation in our basement after significant water damage, and we were very pleased with the service they provided. From the beginning, the team was professional, knowledgeable, and took the time to explain the remediation process and answer our questions. They were thorough in addressing the mold-affected areas and made sure the basement was properly treated and cleaned. After everything we had already been through with the flooding and damage to our home, it was reassuring to have a company come in that knew exactly what needed to be done. The crew was courteous, respectful of our home, and kept us informed throughout the process. We really appreciated their attention to detail and the peace of mind they gave us knowing the mold issue had been professionally addressed. I would definitely recommend SERVPRO to anyone dealing with water damage or mold remediation. Thank you to the entire team for helping us get our basement one step closer to being back to normal!
David Baker
They brought equipment to the house and checked on it every now and then. As far as actual clean up, we had all of that work ourselves. The employees were good at the start and so-so in the end. Overall the price was reasonable for the short notice. In response to your post, the overall service wasn't an issue. The job was done as discussed. We did the clean up and were told that the company had a lot of places dealing with bigger issues. That was totally fine and understood so that was a factual statement above that could've been misinterpreted. Calls were made to check on the status of the situation and were replied to all but one time that was missed. As far as daily checks not happening because you couldn't reach us, I wouldn't try to use that. We had conversations with the guy that helped us. Some of the calls were to come by to check things out and the others were to let us know they couldn't make it due to other jobs being bigger issues. Once again, it was totally fine due to the flooding that had happen. At no point did I feel like we were neglected in the process and I completely understood that other people were dealing with much worse things than us. The employees were very friendly and professional so maybe good wasn't the right term. The so-so portion was my final conversation that was just a "Can we come get our stuff?" That was literally all that was said by your associate during that call. Then when they came to pick, not a word was spoken by that associate. Just walked in grabbed the equipment and walked out. The other employee was friendly during the visit though. I didn't need a full conversation during the visit but the way it happen was an issue. It was probably a had to be there moment which you were not and that is okay. I was just putting it out there. Your office worker was absolutely friendly and professional when I came it pay the invoice, which was a great end to the process. Basically I get it was a historic event that unfolded as you stressed during your reply. I'm not saying this business shouldn't be used because they were fast and helpful during the process. Other places asked for almost triple what I was offered as a price. We were thankful for the service they provided during our situation. Just needed to clarify some things and address the slightly sarcastic reply. After thinking about it, a rating of 3 is low for the minimal issues that occurred.
Kara “k”
I cannot say enough good things about the service, honesty, and attention we received from SERVPRO of New Castle. Our situation happened during what felt like the storm of the century, with extensive flooding throughout our town, so I knew their team had to be completely overwhelmed helping people dealing with serious water damage. At the same time, we were in the middle of selling our home, and the buyer’s inspection raised a questionable concern about possible mold in our crawl space. Everything with a home sale is time sensitive, so I went directly to the SERVPRO office and explained the situation to Jessi. From that first interaction, she was wonderful. She listened to what was happening, understood why we needed an answer quickly, and spoke with her team to see what they could do. Considering everything they were dealing with because of the storms, I was honestly amazed and extremely grateful that they made arrangements to come to our home the very next day for a complete inspection. Roy was the person who came out, and I could not have asked for anyone better. He was professional, friendly, knowledgeable, and did everything with a smile. More importantly, he was thorough and honest. He knew we were selling our home, knew we were under a time constraint, and knew that I was concerned about the possibility of mold. It would have been very easy for someone in that situation to tell me there was mold and turn it into a large remediation job. Instead, Roy took his time and went throughout the entire crawl space. He scraped and tested the questionable areas rather than simply looking at them and making an assumption. After carefully inspecting everything, he determined that there was no mold. What the buyer’s inspection had questioned was actually residual staining from a previous professional treatment, along with baking soda my husband had added at that time to help absorb the remaining odor. Roy could have easily taken advantage of our situation, especially knowing how important it was for us to resolve the issue quickly so our home sale could move forward, but he did exactly the opposite. He gave us an honest assessment even though that meant there was no remediation job for SERVPRO to perform. That says a tremendous amount about Roy and about the company he represents. There are not many companies anymore where you can walk through the door during an extremely stressful situation and genuinely feel that the people helping you are looking out for you rather than looking for a way to make more money from the problem. From Jessi taking our situation seriously and finding a way to get someone to us so quickly during widespread flooding, to Roy being incredibly thorough, professional, and honest during the inspection, every person I had contact with treated us exceptionally well. SERVPRO of New Castle made a stressful situation much easier, and I would recommend them without hesitation. This is exactly the kind of local company I want to turn to when I need help because I know I am dealing with people I can trust.
Suzanne Shannon
The Serve Pro team that cleaned our carpets and bathrooms on a new purchase were all outstanding! They did an awesome job, were prompt, polite and we were very pleased. The team of Amber, Becky, Simon, Carl and Ray all were great to work with! Thanks to all!!
Judy Sadler
Amber and Becky from ServPro did an exceptional job of cleaning my 30 year old family room carpet and an upholstered arm chair. They were friendly and courteous. I highly recommend them.
drue gilbert
Did an awesome job on cleaning the carpets, very professional and got it done quick!
Tyler Jones
Serv pro came in and cleanup flooding issues we had in our basement. The serv pro team was fast and efficient. They did what they said they we going to do and made the entire process easy!
Ronda Turkus
Highly recommend! Tony and his team came immediately to my water damage rescue and kept me informed every step of the way. The team was always courteous and had respect for my home at all times. At this time in business it is hard to find a company with customer service, this team stands above all!
Let's Talk About Your Restoration Needs
Damage doesn’t wait, and neither do we. Submit your information and your local SERVPRO will contact you quickly to discuss your situation and help you take the right steps toward recovery.
SERVPRO Water Damage Knowledge Center
How to clean up water damage in a home?
When a water emergency occurs in your home or business, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely.
Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help.
Remove excess water by mopping, blotting, or wiping. This could include flooring and hard-surface furniture with standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.
Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items.
Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property.
What is the typical cost for water damage restoration?
The cost of a water loss will vary greatly depending on the severity of the situation.
What is water damage restoration?
When water intrudes into a home or business, water damage restoration may be required. Water damage restoration is the professional process of removing unwanted water, drying and cleaning the structure and/or contents, and returning the property to its pre-loss condition. This is completed by professional technicians who are certified to follow industry standards using the proper methods and tools.
Is it safe to stay in a flooded home?
It may not be safe to stay in a flooded home or business. If you come into contact with or ingest flood water, it can make you sick if the water is contaminated. Standing water inside a structure that was inhabited also poses an electrocution risk, as appliances and electrical outlets can continue to be live and energized.
How do you restore water damage?
We’ll inspect your home or business and discuss with you the severity of the damage and our plan for helping return your property to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water-extracting tools. Materials that cannot be restored may be removed. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to pre-loss condition. The drying process is then continually monitored. We clean and deodorize restorable contents and areas of the structure that need attention. This handy guide explains our water damage restoration process in detail.
How long does it take to dry out water damage?
Drying out a structure depends on the severity of the water damage that occurred and the type of structure, with an average situation taking 3–5 days. This can vary greatly though, depending on the magnitude of damage, amount of contents affected, any demolition that may be required, and the presence of any hazardous materials.
Returning a home or business to its pre-loss moisture levels is a closely monitored process, with our professionals making adjustments to equipment to help ensure the area is recovering as quickly and safely as possible.
Who to call for water damage?
A local SERVPRO is nearby and available now to respond to your water damage emergency right away. Our technicians are on call 24/7 with emergency services available immediately. Call 1-800-SERVPRO to reach a local SERVPRO, or find a SERVPRO location directly with our locator tool.
Who to call for water damage in ceiling?
It can be alarming to see a bubble growing in your ceiling and on the verge of bursting. SERVPRO can assist with this startling emergency right away, by calling 1-800-SERVPRO. You can also reach a local SERVPRO directly with our locator tool.
If possible, locate the source of the leak. If it’s being caused by an internal plumbing water source, turn off the water to that area, if you’re comfortable doing so and it can be done safely.
Is water damage dangerous?
Water damage can be a serious situation. Water flowing through your home or business can carry with it any contaminants that it has come into contact with. Electrical hazards are common when water damage has occurred, so do not enter the area until it’s deemed safe.
Flood waters or contaminated water can also be a danger to anyone who comes into contact with it. It can be difficult to pinpoint what the water contains. It could have chemicals, dirt, or bacteria within it. Additionally, depending on the severity of the water event, structural damage to the property could occur. Water damage may also make the area ripe for mold and mildew, which presents a danger to any occupants, as well.
Is my insurance going to cover this water damage to my home?
Many homeowner insurance policies do provide some level of coverage in a water damage situation, but you will need to contact your agent for details about your policy. The source of the water damage is important when dealing with insurance. Some flooding related to weather events requires special insurance available through the National Flood Insurance Program. We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
Many personal items were damaged by water. Can SERVPRO help?
When water damage occurs, it’s not just the structure of your home that’s affected, but your personal belongings, too. Your family furniture, clothing, keepsakes, and other items are sometimes damaged during a flood or water damage emergency.
SERVPRO specializes in restoring these special items with our Packout & Contents Restoration services, as many cannot be replaced. We’ll assess your content to determine what items can be successfully restored. We can use several different methods to accomplish this:
Dry cleaning – Used for light residue or to pre-clean prior to wet cleaning.
Wet cleaning – Effective at removing moderate to heavy soiling.
Spray and wipe – For items that can’t withstand wet cleaning.
Foam cleaning – Used for upholstery fabrics that might shrink or bleed if wet cleaned.
Abrasive cleaning – Involves agitation of the surface being cleaned.
Immersion cleaning – The item is dipped into a cleaning product bath.
Additionally, we have document restoration services that may be able to save your valuable documents, including photographs.
Whatever it Takes to Make it “Like It Never Even Happened.”
We offer a number of complementary services to ensure the success of your water damage restoration project.
