Meet Our Team

Jodi Feil orchestrates comprehensive restoration plans, manages field teams, and ensures operational efficiency as Director of Operations for SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester. With 8 years in the SERVPRO system and 2 years with Team TMC, Jodi Feil, Director of Operations, guides the franchise's efforts in Boston Downtown, Back Bay, South Boston, and Dorchester. She finds profound reward in contributing to a team that consistently delivers excellence, restoring properties and, crucially, the peace of mind for those affected.

Her operational oversight ensures effective mitigation of water damage from nor'easters and heavy snow, swift action on burst and frozen pipes, and thorough basement flooding remediation. Jodi also directs responses to fire damage, mold from moisture, and storm damage from coastal weather systems common to the Boston area. Outside of her work, Jodi enjoys cheering on her children at their sports games, a testament to her belief in tackling challenges one step at a time, just as she helps local businesses and residents recover from property damage.

Kelly Rowe orchestrates communication strategies for SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, ensuring property owners in Downtown, Back Bay, South Boston, and Dorchester understand emergency response protocols. As Director of Marketing and Engagement, she connects the community with vital information, particularly during Boston's challenging weather events. Her efforts ensure residents and businesses know precisely how to reach SERVPRO when unexpected disasters strike.

Kelly specializes in outlining solutions for common regional issues like water damage from nor'easters and heavy snow, burst and frozen pipes, and basement flooding, a frequent concern in historic Boston properties. She also addresses fire damage, mold from moisture, and storm damage from coastal weather systems. Kelly Rowe, Director of Marketing and Engagement at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, empowers property owners to navigate and recover from local property emergencies effectively.

Boston's nor'easter season sends a steady stream of water damage calls to SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, where Julian Carrucini serves as Project Manager. With eight years of experience in the SERVPRO system, including two years with Team TMC, Julian oversees critical restoration projects across the city's diverse neighborhoods. He manages responses to burst and frozen pipes, basement flooding, and fire damage, ensuring properties in areas like South Boston and Dorchester are returned to pre-damage condition.

Julian is adept at addressing mold from moisture and handling storm damage from coastal weather systems, which are common concerns in this region. He finds great satisfaction in visiting customers when they need help most, delivering comprehensive service. Julian appreciates his family-friendly schedule, which allows him to spend quality time with his son when he is not working. His personal motto, "In God We Trust," guides his approach to providing exceptional restoration services for businesses and residents throughout Boston.

SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester counts on Eric Baker as its Crew Chief for every water damage response across its service area. With six years at SERVPRO and over a decade in the restoration industry, Eric is a cornerstone of the team, leading projects and ensuring top-tier service throughout Boston Downtown, Back Bay, South Boston, and Dorchester. His role encompasses team leadership, project oversight, and vital communication with affected property owners.

Eric excels in addressing regional challenges like basement flooding and burst pipes from harsh winters, as well as fire damage and mold remediation in historic buildings. He ensures that every restoration project, from storm damage to nor'easter water intrusion, meets the highest standards. Eric's dedication helps homeowners and businesses in these iconic Boston neighborhoods navigate and recover from unexpected property disasters.

Jeff Galatis assesses properties, develops restoration plans, and manages reconstruction efforts for SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester across the city's diverse neighborhoods. As a Reconstruction Project Manager, he plays a crucial role in restoring homes and businesses impacted by various incidents in areas like the Back Bay, South Boston, and Dorchester. Jeff joined Team TMC three months ago and values the camaraderie among his colleagues and the unique challenges each project presents.

His expertise encompasses managing complex restoration following water damage from heavy snow, burst and frozen pipes, and basement flooding, alongside fire damage and mold remediation. Jeff's favorite aspect of his work is witnessing the full transformation of a property, from the initial walkthrough to the completed repairs. He operates by the principle, "You don't 'deserve' — you earn," ensuring that every reconstruction project for SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester meets high standards and provides peace of mind to property owners. In his free time, Jeff enjoys spending time with family and friends.

SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester counts on Connor Atkinson as its Project Manager for every water damage response across its service areas. He oversees restoration projects throughout Boston Downtown, Back Bay, South Boston, and Dorchester, working with property owners facing unexpected disruptions. Connor has been a Project Manager with Team TMC for 1.5 years, consistently supporting clients through challenging situations.

Connor's expertise covers damage from nor'easters and heavy snow, burst and frozen pipes, and storm damage from coastal weather systems. He also manages fire damage and mold from moisture, common issues in Boston's varied architecture. Connor values connecting with clients and guiding them step-by-step through the restoration process, helping them navigate complexities specific to Boston properties. He enjoys staying active outdoors with his family when not assisting local businesses and homeowners.

SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester counts on Wilton Antigua as its Warehouse Manager for every water damage response across Boston Downtown, Back Bay, South Boston, and Dorchester. He is responsible for the meticulous organization and deployment of all restoration equipment and supplies. Wilton ensures that the field teams are always equipped to respond efficiently to any property emergency in these distinct Boston neighborhoods.

Wilton’s operational excellence is particularly valuable for handling the logistics of large-scale events like basement flooding or fire damage in historic buildings. He manages the specialized gear required for mold remediation from moisture and addresses the unique challenges posed by burst and frozen pipes or storm damage from nor'easters. Wilton R Antigua, Warehouse Manager at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, provides the essential backbone for effective property restoration in the city.

Boston Downtown homeowners and businesses dealing with burst and frozen pipes count on SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, where Caroline Coffey works as Administrative Assistant. Caroline, an integral part of Team TMC for nearly a year, provides essential support, ensuring that every customer in Back Bay, South Boston, and Dorchester receives calm and efficient assistance during challenging situations.

Caroline’s organizational skills are crucial in managing responses to water damage from nor'easters, basement flooding, and fire incidents. She also helps coordinate mold remediation from moisture and storm damage from coastal weather systems, which are common in the city. When not facilitating restoration efforts, Caroline enjoys nature, unwinding at the beach, and cherishing moments with her two daughters, aligning with her personal philosophy: "Find out who you are, and do it on purpose." — Dolly Parton. She helps local properties recover from unexpected damage.

When a pipe bursts in a Back Bay brownstone or a basement floods in Dorchester, Jennifer Hooper, Administrative Assistant for SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, plays a critical role in the immediate response. She efficiently manages the initial intake of water damage calls from nor'easters and heavy snow, coordinating teams for burst and frozen pipes and storm damage from coastal weather systems. Jennifer will mark her third anniversary with Team TMC this December, a testament to her consistent and reliable support for the franchise. She views her colleagues as family, emphasizing their mutual support during challenging situations.

Jennifer's expertise is vital in orchestrating the logistics for fire damage and mold from moisture remediation projects throughout Boston Downtown, South Boston, and the surrounding areas. Her meticulous attention to detail ensures that every client interaction is seamless, from scheduling assessments to managing documentation. Outside of her professional duties, Jennifer cherishes time with family and friends, living by her motto: "In a world full of chaos, always show your kindness." She helps homeowners and businesses in these historic Boston neighborhoods navigate property emergencies with efficiency and empathy.

SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester counts on Javier Ascencio Beltre as its Crew Chief for every water damage response across its service areas. Javier provides essential restoration services for properties in Downtown Boston, Back Bay, South Boston, and Dorchester. He consistently works to address the varied needs of both residential and commercial clients facing unexpected property damage.

Javier's expertise covers critical regional damage types, including burst and frozen pipes, fire damage, and mold from moisture, which are frequent concerns in Boston's older buildings. He is also proficient in handling storm damage from nor'easters and heavy snow, a common occurrence. Javier's personal motto, "I love life, it's beautiful," reflects his positive approach to helping Bostonians recover from property setbacks.

When a pipe bursts in a Boston Downtown home, Jose Lantigua at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester is often one of the first Crew Chiefs dispatched. For four years, Jose Lantigua, Crew Chief at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, has been a valued member of Team TMC, assisting properties across Back Bay, South Boston, and Dorchester with critical restoration needs. He appreciates the strong camaraderie among his colleagues, highlighting how everyone supports each other through demanding situations like basement flooding or extensive fire damage.

Jose specializes in mitigating water damage from nor'easters and heavy snow, alongside tackling mold from moisture issues prevalent in the city. His personal motto, "Discipline, Respect," reflects his meticulous approach to every task, from frozen pipe remediation to storm damage cleanup from coastal weather systems. Outside of his role with SERVPRO, Jose drives for Uber, demonstrating his consistent work ethic and commitment to serving the community, ensuring properties are restored efficiently.

When a pipe bursts in a Back Bay brownstone or a basement floods in Dorchester, Alvaro Garcia, Crew Chief at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, is often the first technician dispatched. With over a year at Team TMC, Alvaro Garcia is instrumental in managing the immediate response to property emergencies across Boston Downtown, Back Bay, South Boston, and Dorchester. He consistently ensures that every customer feels confident and relieved once their property is in SERVPRO's care.

Alvaro's expertise covers water damage from nor'easters and heavy snow, burst and frozen pipes, basement flooding, fire damage, mold from moisture, and storm damage from coastal weather systems. He embraces the continuous learning inherent in his role, living by his motto: "Win or learn, every time." Away from work, Alvaro lifts weights, plays basketball, and spends time with his two boys, bringing a calm and capable presence to property restoration in Boston's diverse neighborhoods.

When a nor'easter brings heavy snow and subsequent water damage to a Back Bay brownstone, Luis Oliveros at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester is the Restoration Technician dispatched. Luis has been an integral part of Team TMC for one year, serving the Boston Downtown, South Boston, and Dorchester areas with his comprehensive restoration skills for issues like burst and frozen pipes.

He consistently enjoys working and providing excellent customer service on every job, from addressing basement flooding to tackling fire damage. Luis also specializes in mold from moisture and storm damage from coastal weather systems, helping businesses and residents recover. His personal time is spent studying and with his family, which he cites as his fun fact, reflecting his values as he assists the community.

Homeowners and businesses across Boston Downtown, Back Bay, South Boston, and Dorchester dealing with water damage from nor'easters and heavy snow turn to SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, where Genocrates Molina serves as Crew Chief. With an impressive 9 years on the team, Genocrates is a seasoned expert in restoring properties affected by burst and frozen pipes, basement flooding, and fire damage. He understands the stress these events cause and focuses on guiding customers through each step of the restoration.

Genocrates excels in addressing mold from moisture and storm damage from coastal weather systems that impact Boston's urban landscape. He particularly enjoys demolition work, seeing it as a crucial first step in rebuilding and helping clients move forward. His personal motto, "Always stay positive," resonates throughout his approach to every project. Outside of his role as Crew Chief for SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, family time is his top priority, providing balance to his demanding work.

Homeowners across Boston Downtown dealing with fire damage turn to SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, where Jose Martinez serves as Crew Chief. As a Restoration Supervisor, Jose has been a vital part of the team for 10 years, extending his expertise to areas like Back Bay, South Boston, and Dorchester. He genuinely enjoys the collaborative teamwork and the willingness of everyone to help each other, especially when assisting those impacted by water damage from nor'easters and heavy snow. Jose's absolute favorite part of his role is resolving customer concerns and maintaining clear communication, ensuring peace of mind for clients.

Jose’s expertise is crucial for properties facing burst and frozen pipes, basement flooding, mold from moisture, and storm damage from coastal weather systems. His specific skills ensure that residents in Dorchester's triple-deckers or businesses in Back Bay's brownstones receive thorough and effective restoration. Beyond his work with SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, Jose plays basketball, works out, and spends quality time with his family, coaching his kids. He can bench press, coach a basketball team, and still beat his kids at Horse — all in the same day, reflecting his dynamic approach to life and his role.

Boston's harsh winter season sends a steady stream of water damage calls to SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, where Ray Rivera serves as Crew Chief. Ray Rivera, a Crew Chief for SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, has been a vital part of Team TMC for 1 year and 8 months, bringing his expertise to properties throughout Boston Downtown, Back Bay, South Boston, and Dorchester. He consistently addresses the unique challenges properties face in these historic and dense urban areas.

Ray's skills are particularly valuable when dealing with water damage from nor'easters and heavy snow, burst and frozen pipes in older buildings, basement flooding, and fire damage. He also tackles mold from moisture and storm damage from coastal weather systems, which are frequent concerns in the city. Ray's favorite part of the job is making the restoration process as easy as possible for the customer, a philosophy he extends to every project. When not at work, Ray cherishes family time, embodying his personal motto: "You miss 100% of the shots you don't take." He provides essential restoration services for residents and businesses across these Boston neighborhoods.

Boston Downtown homeowners and businesses dealing with water damage from nor'easters count on SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, where Andrew Rodriguez works as Crew Chief. Andrew became a part of Team TMC in September 2024, bringing his dedication to customer service to properties across Back Bay, South Boston, and Dorchester. He appreciates the collaborative spirit among his colleagues, which helps tackle even the most challenging restoration projects.

Andrew specializes in addressing common local issues such as burst and frozen pipes, basement flooding, and fire damage. He also expertly handles mold from moisture and storm damage from coastal weather systems that impact the city. Outside of work, Andrew enjoys cooking for his family and spending quality time with them; a fun fact about him is that he enjoys playing with children. Andrew ensures that properties throughout Boston's core neighborhoods receive comprehensive and compassionate restoration services.

For Boston homeowners facing water damage from nor'easters, Yowell Paulino is the Technician at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester who handles the response from first call to final walkthrough. As a Helper, Yowell has been a contributing member of Team TMC for three years, serving the neighborhoods of Downtown, Back Bay, South Boston, and Dorchester after incidents like burst pipes or basement flooding.

His expertise covers various regional damages, including fire damage, mold from moisture, and storm damage from coastal weather systems. Yowei consistently values the teamwork the crew brings to every job, ensuring a cohesive effort in every restoration project. Outside of work, Yowei enjoys going to the gym and cooking, and he also loves to travel, which helps him bring a fresh outlook to helping local properties recover from unexpected events.

For Boston Downtown homeowners facing water damage from nor'easters and heavy snow, Kerri St. Onge is the Administrative Assistant at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester who handles the response from first call to final walkthrough. Kerri supports clients across Boston Downtown, Back Bay, South Boston, and Dorchester, ensuring clear communication and efficient service. She has been with Team TMC for one year, consistently guiding customers through the restoration process for issues like burst and frozen pipes or basement flooding.

Kerri excels at managing the administrative details for fire damage, mold from moisture, and storm damage from coastal weather systems, ensuring homeowners and businesses receive comprehensive support. She genuinely loves the people she works with and takes great satisfaction in ensuring every customer is fully satisfied with their experience. In her personal time, Kerri enjoys spending time with family and friends, visiting the beach, and watching movies, embracing her philosophy: "Take time to breathe, spend time with those who matter, and leave the rest behind you. Life is too short!"

For Boston homeowners facing basement flooding, Radelis Tejada is the Technician at SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester who handles the response from first call to final walkthrough. Radelis, a Salem, MA native, joined the SERVPRO team in 2023, bringing his expertise to the diverse neighborhoods of Downtown, Back Bay, South Boston, and Dorchester. His shifts involve critical responsibilities in mitigation, demolition, and cleaning, ensuring efficient recovery for affected properties.

Radelis Tejada specializes in addressing common urban challenges such as water damage from nor'easters and heavy snow, burst and frozen pipes in older buildings, and fire damage. He also tackles mold from moisture and storm damage from coastal weather systems impacting the city. In his free time, Radelis enjoys the comfort of being around his family and working with his buddy Reggie, providing reliable service to businesses and residents throughout Boston Downtown, Back Bay, South Boston, and Dorchester.

Homeowners across Boston Downtown dealing with fire damage turn to SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester, where Marlon Trotman serves as Technician. Marlon is a Reconstruction team member who has been with Team TMC for one year, providing essential restoration services throughout Back Bay, South Boston, and Dorchester. He finds immense satisfaction in seeing the smiles of customers when a job is completed to their expectations.

Marlon's expertise is crucial for mitigating water damage from nor'easters and heavy snow, as well as addressing issues like burst and frozen pipes and basement flooding. He also handles mold from moisture and storm damage from coastal weather systems, ensuring properties are returned to pre-damage conditions. Off the clock, Marlon enjoys riding his bike, listening to music, and being with family, living by his personal motto: "The Lord is my shepherd — one day at a time." He helps local businesses and residents recover efficiently.

Reginaldo Machado is a Crew Chief on our team. He communicates with customers while supervising his production crew in completing tasks to industry specifications and customer satisfaction. Reggie has been with SERVPRO since December 2008 and prides himself on his abilities to provide customer satisfaction, manage equipment, communication skills, and task following as directed. Prior to working on our team, Reggie was a cook at the Union Oyster House for 10 years. He has training in lead as well as OSHA. He lives in East Boston with his wife and their three children and he enjoys spending time with his family, gardening, playing soccer, and watching all sports.

Jonathan is Director of Large Loss & Storm and has been on our team since September 2019. Jonathan’s a leader in water damage restoration, understanding and explanation of insurance policies, and Xactimate. He has grown into this role and held positions as technician, crew chief, and assistant operations manager. He's also an experienced Large Loss traveler and has helped in numerous states during storm events. He holds Institute of Inspection, Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician and in Xactimate Advanced. Jonathan grew up in Manchester, NH and his dog, Jaxson, is now our office mascot and can be found on our social channels. You can find Jonathan and Jaxson on outdoor adventures and they love to spend time with family.

Jose Martinez, Assistant Project Manager at SERVPRO of Boston Downtown/ Back Bay/ South Boston, is responsible for managing the performance of a production crew as restoration services are performed for customers and clients. He is responsible job completion with emphasis on customer satisfaction. Jose has been a member of our team since June 2016 and his expertise includes water damage restoration, carpet cleaning, fire restoration, and biohazard clean up. Jose lives in Lynn with his wife, children, and grandmother. And in his free time, Jose can be found working out or playing basketball.

Ricardo Cepedes is a Crew Chief and has been a member of our team since February 2018 and has advanced expertise in demolition, sewage, and general cleaning. His prior experience includes positions in housekeeping, cleaning, and as a technician. Ricardo received his Associates Degree while in the Dominican Republic. He lives in Chelsea with his wife, their daughter, and their son, and in his spare time, you can find Ricardo playing basketball, dominoes, softball, and hanging out with his friends and family.

Adrian Quininez is a proud resident of Windham, NH, and joined our team in 2022. As a Warehouse Technician, he is driven by quality service and takes great pride in his work. Off duty, he cherishes relaxing with his kids and grandchildren.