Meet Our Team

When a pipe bursts in a Woburn home, Jodi Feil, Director of Operations at SERVPRO of Burlington/Woburn, ensures a rapid and effective response. Jodi Feil, Director of Operations for SERVPRO of Burlington/Woburn, has accumulated 8 years of experience within the SERVPRO system, including 2 years with Team TMC. She oversees all aspects of operations, ensuring that homes and businesses in Burlington and Woburn receive prompt and professional restoration services. She finds deep reward in being part of a team that consistently delivers excellence, restoring not just properties but also customers' peace of mind.

Jodi’s operational acumen is crucial for managing water damage, fire damage, mold remediation, and smoke damage projects across the area. She also coordinates responses to storm damage, ensuring that residents and businesses in Burlington and Woburn are well-supported during emergencies. Outside of work, Jodi loves cheering on her kids at their sports games, a personal interest that reflects her favorite saying: "You eat an elephant one bite at a time," a principle she applies to every restoration challenge, helping local property owners navigate complex recovery processes.

SERVPRO of Burlington/Woburn relies on Kelly Rowe as its Director of Marketing and Engagement for every water damage and fire restoration call across Burlington and Woburn. She is the central figure in ensuring that local businesses and families are aware of the comprehensive restoration services available to them. Kelly connects the community with SERVPRO's rapid response teams for emergencies, whether it's a small incident or a large-scale disaster impacting the area.

Kelly’s role involves highlighting the specialized techniques used for mold remediation, storm damage, and smoke damage, which are critical services in the Burlington and Woburn region. She effectively communicates the value of professional restoration, helping property owners understand the steps involved in returning their spaces to pre-damage conditions. Kelly Rowe, Director of Marketing and Engagement for SERVPRO of Burlington/Woburn, ensures residents and businesses receive timely and expert assistance when they need it most.

Julian Carrucini responds to water damage calls, extracts standing water, and sets commercial drying equipment for SERVPRO of Burlington/Woburn across Burlington and Woburn. As a Project Manager and Restoration Supervisor, Julian brings eight years of experience within the SERVPRO system, including two years with Team TMC, to every job. He oversees the full scope of restoration projects, from initial assessment to final cleanup, ensuring properties recover efficiently from fire damage and other emergencies.

Julian specializes in mold remediation and effectively addresses storm damage and smoke damage, common issues in the Burlington and Woburn areas. He takes pride in visiting customers in their time of need, ensuring they receive the best service possible. Julian values the family-friendly schedule his role offers, allowing him to balance work with his personal life, often spending time with his son. His guiding principle, "In God We Trust," underpins his commitment to helping local homeowners and businesses recover.

As Project Manager at SERVPRO of Burlington/Woburn, Connor Atkinson handles a wide range of restoration projects across Burlington and Woburn. He is the Project Manager for SERVPRO of Burlington/Woburn, assisting both residential and commercial clients in the area. Connor has been a Project Manager with Team TMC for 1.5 years, bringing his experience to every job in these communities.

Connor's focus includes water damage, fire damage, and mold remediation, ensuring properties in Burlington and Woburn are returned to pre-damage condition. He also manages storm damage and smoke damage restoration, providing clear communication and support to property owners. Connor finds his role rewarding by meeting new people and guiding them through the restoration journey, helping them regain normalcy after an event. Outside of work, he enjoys family time and outdoor activities.

When a pipe bursts in a Burlington home, Caroline Coffey at SERVPRO of Burlington/Woburn is a key point of contact, providing administrative support from the initial call to project completion. As an Administrative Assistant, Caroline has been with Team TMC for almost a year, consistently working alongside her coworkers to help customers in Woburn feel at ease during difficult times.

Caroline's expertise lies in coordinating the logistics for water damage, fire damage, and mold remediation projects. She also assists with storm damage and smoke damage incidents, ensuring smooth operations for residents and businesses in the area. Outside of her responsibilities, Caroline finds joy in spending time in nature, relaxing at a nearby lake, and being with her two daughters, guided by her favorite quote: "Find out who you are, and do it on purpose." — Dolly Parton. She helps restore order and peace of mind to the community.

As Warehouse Manager at SERVPRO of Burlington/Woburn, Wilton R Antigua meticulously handles the inventory and dispatch of all restoration equipment and supplies for Burlington and Woburn. He ensures that every piece of machinery and every consumable item is accounted for and readily available for rapid deployment. Wilton’s role is fundamental to the operational efficiency of SERVPRO of Burlington/Woburn, supporting timely responses to property damage events.

Wilton’s proficiency in logistics is essential for managing the diverse needs of water damage and fire damage restoration projects. He oversees the specialized equipment for mold remediation and coordinates supplies for effective storm damage and smoke damage cleanup, which are common in the region. Wilton R Antigua, Warehouse Manager, ensures that SERVPRO of Burlington/Woburn is always prepared to restore peace of mind for local homeowners and businesses.

For Burlington homeowners facing unexpected water damage or Woburn businesses hit by fire, Alvaro Garcia is the Crew Chief at SERVPRO of Burlington/Woburn who handles the response from first call to final walkthrough. As a Crew Chief with over a year at Team TMC, Alvaro Garcia provides critical support to residents and businesses throughout Burlington and Woburn. He finds profound satisfaction in ensuring customers feel relieved and confident about their property's restoration after a disaster.

Alvaro’s skills are crucial for managing water damage, fire damage, mold remediation, storm damage, and smoke damage. He values the continuous learning that each unique restoration challenge presents, guided by his motto: "Win or learn, every time." Outside of work, Alvaro lifts weights, plays basketball, and spends time with his two boys, contributing to the swift recovery of properties in the Burlington and Woburn communities.

As Crew Chief at SERVPRO of Burlington/Woburn, Javier Ascencio Beltre manages restoration projects across Burlington, Woburn, and nearby areas. He plays a vital role in helping local families and businesses recover from various property damages. Javier’s presence ensures that every job is handled with precision and care, from initial assessment to final cleanup.

Javier excels in mold remediation and addresses both water damage and fire damage with efficiency. He is also skilled in mitigating storm damage and smoke damage, which are frequent challenges in the region. When not on the job, Javier enjoys studying, spending time with family, and playing basketball, embracing his personal philosophy: "I love life, it's beautiful." He works to return properties in the Burlington/Woburn area to their pre-damage condition.

After a storm brings significant damage to Burlington or Woburn, Jeff Galatis and the SERVPRO of Burlington/Woburn team are among the first professionals on the scene. As a Reconstruction Project Manager, Jeff oversees the entire restoration process, guiding property owners through the steps needed to rebuild and recover. Since joining Team TMC three months ago, he has come to appreciate the supportive team environment and the diversity of projects that come his way.

Jeff's expertise is vital in addressing various types of damage, including water damage, fire damage, mold remediation, and storm damage. He finds great reward in observing the complete transformation of a property, from the initial assessment to the final touches of reconstruction. Jeff, who lives by the motto "You don't 'deserve' — you earn," ensures that every project for SERVPRO of Burlington/Woburn results in a thoroughly restored property, helping residents and businesses return to normalcy. Outside of work, he enjoys spending time with family and friends.

As Crew Chief at SERVPRO of Burlington/Woburn, Eric Baker handles critical project management and team leadership for properties facing damage throughout Burlington and Woburn. Eric possesses over a decade of industry experience, with six of those years dedicated to SERVPRO, where he also focuses on quality control and training new team members. He values the opportunity to travel within the service area and the personal fulfillment of helping people in distress.

Eric's specialties include comprehensive water damage restoration, fire damage cleanup, and thorough mold remediation, all frequent needs in the Burlington/Woburn area. He also expertly addresses storm damage and smoke damage, common issues for homeowners and businesses. Eric Baker, Crew Chief for SERVPRO of Burlington/Woburn, consistently delivers reliable restoration services, guiding clients through the recovery process with confidence.

Jennifer Hooper streamlines the administrative processes for SERVPRO of Burlington/Woburn, ensuring efficient operations for water damage and fire damage restoration projects across Burlington and Woburn. As an Administrative Assistant, she manages critical coordination tasks that allow technicians to focus on mold remediation, storm damage, and smoke damage restoration. Jennifer is approaching her three-year milestone with Team TMC this December, having consistently provided invaluable support to the franchise's daily functions. She often shares that the team feels like family, always ready to support one another through thick and thin.

Her organizational acumen is particularly beneficial when coordinating complex projects, ensuring all necessary resources are allocated for effective damage mitigation. Jennifer's role is crucial in maintaining smooth communication between clients and the restoration teams. Away from work, Jennifer enjoys spending quality time with family and friends, guided by her personal belief: "In a world full of chaos, always show your kindness." She helps ensure that homes and businesses in Burlington and Woburn receive timely and well-organized assistance during property emergencies.

SERVPRO of Burlington/Woburn relies on Jose Martinez as its Crew Chief for every water damage and fire restoration call across Burlington and Woburn. As a Restoration Supervisor, Jose has been a key member of the team for 10 years, bringing extensive experience to the communities. He finds the teamwork and mutual support among his colleagues to be the most rewarding aspect of his job. Jose’s absolute favorite part of his role is resolving customer concerns and maintaining clear communication, which is essential for homeowners and businesses recovering from significant property damage.

Jose specializes in mold remediation, storm damage, and smoke damage, providing comprehensive restoration services throughout the Burlington and Woburn areas. His leadership ensures that properties, from residential homes to commercial establishments near Woburn Center, are returned to their pre-damage condition with efficiency. Outside of his work with SERVPRO of Burlington/Woburn, Jose enjoys playing basketball, working out, and dedicating time to his family, coaching his kids. It's a fun fact that he can bench press, coach a basketball team, and still beat his kids at Horse — all in the same day, demonstrating his energy and commitment to both his personal and professional life.

SERVPRO of Burlington/Woburn relies on Jose Lantigua as its Crew Chief for every water damage and fire restoration call across Burlington and Woburn. For four years, Jose Lantigua, Crew Chief at SERVPRO of Burlington/Woburn, has been a key member of Team TMC, bringing his expertise to properties throughout the Burlington and Woburn communities. He genuinely enjoys being part of the team, emphasizing how everyone supports each other, especially during complex mold remediation or extensive smoke damage projects.

Jose's skills are crucial for addressing local storm damage and other property emergencies that impact homes and businesses in the area. His guiding principle, "Discipline, Respect," ensures that every restoration job is handled with precision and care. When he's not leading restoration efforts for SERVPRO of Burlington/Woburn, Jose also drives for Uber, showcasing his consistent work ethic and dedication to helping people recover from unexpected events.

For Burlington homeowners facing water damage after a severe storm, Luis Oliveros is the Technician at SERVPRO of Burlington/Woburn who handles the response from first call to final walkthrough. As a Restoration Technician, Luis has been a valuable member of Team TMC for one year, assisting properties in Woburn and surrounding areas with their restoration needs.

Luis consistently enjoys working and providing excellent customer service on every job, applying his expertise to fire damage, mold remediation, and smoke damage situations. He ensures that every property owner receives thorough and efficient service. When not helping the community recover, Luis likes to study and spend time with his family, which he considers his fun fact, bringing a positive approach to every project.

For Burlington homeowners facing water damage, Andrew Rodriguez is the Crew Chief at SERVPRO of Burlington/Woburn who handles the response from first call to final walkthrough. Andrew joined Team TMC in September 2024, quickly becoming a key member of the team assisting residents and businesses throughout Burlington and Woburn. He finds satisfaction in helping customers navigate difficult situations and values the strong teamwork that makes every restoration job successful.

Andrew's skills are essential for addressing regional concerns like fire damage, mold remediation, storm damage, and smoke damage. He ensures that homes and businesses in Woburn are thoroughly restored, making properties safe and clean again. In his free time, Andrew enjoys cooking and spending time with his family, and he has a particular fondness for playing with children. He delivers reliable and effective restoration solutions for the Burlington and Woburn communities.

When a pipe bursts in a Burlington home or a business in Woburn experiences unexpected fire damage, Ray Rivera, Crew Chief for SERVPRO of Burlington/Woburn, is often the first responder on the scene. Ray Rivera has been a Crew Chief with Team TMC for 1 year and 8 months, bringing his extensive experience to properties throughout Burlington and Woburn. He leads his team in tackling a variety of property emergencies, ensuring swift and effective action for all clients.

Ray’s expertise covers critical regional issues including water damage, fire damage, mold remediation, storm damage, and smoke damage. He finds making the restoration process as easy as possible for the customer to be the most gratifying part of his role, understanding the stress involved. Outside of his work with SERVPRO of Burlington/Woburn, Ray cherishes time spent with his family. He lives by his favorite quote: "You miss 100% of the shots you don't take." Ray consistently delivers professional restoration services, helping homeowners and businesses recover from unexpected disasters in the Burlington and Woburn communities.

Burlington homeowners and businesses dealing with water damage count on SERVPRO of Burlington/Woburn, where Yowell Paulino works as Technician. As a Helper, Yowell has been a valuable part of Team TMC for three years, serving the Burlington and Woburn communities through various property emergencies. He consistently assists with the immediate needs of properties impacted by fire damage and storm damage.

His skills are essential for effective mold remediation and addressing smoke damage, ensuring properties are returned to pre-damage condition. Yowell places high value on the teamwork the crew brings to every job, which is crucial for efficient and thorough restoration. Away from work, Yowell enjoys going to the gym and cooking, and he also loves to travel, which helps him support local residents and businesses when they need it most.

Burlington homeowners and businesses dealing with water damage count on SERVPRO of Burlington/Woburn, where Kerri St. Onge works as Administrative Assistant. Kerri ensures that clients in Burlington, Woburn, and surrounding areas receive prompt and organized service. As an Administrative Assistant with Team TMC for one year, Kerri finds immense satisfaction in guiding customers from their initial contact through the entire restoration journey, ensuring their complete satisfaction after fire damage or mold remediation.

Kerri’s administrative skills are crucial in coordinating responses to storm damage and smoke damage, providing a steady point of contact for property owners. She values the relationships she has built with her colleagues, contributing to a positive and effective work environment. When not assisting customers, Kerri enjoys spending time with family and friends, visiting the beach, and catching a movie, always remembering her motto: "Take time to breathe, spend time with those who matter, and leave the rest behind you. Life is too short!"

For Burlington and Woburn homeowners facing water damage, Genocrates Molina is the Crew Chief at SERVPRO of Burlington/Woburn who handles the response from first call to final walkthrough. With 9 years of experience on the team, Genocrates has become an invaluable asset, expertly managing fire damage, mold remediation, and storm damage projects throughout the Burlington and Woburn areas. He finds genuine satisfaction in helping customers through difficult times, particularly enjoying the physical work of demolition.

As Crew Chief for SERVPRO of Burlington/Woburn, Genocrates ensures properties are thoroughly restored from water, fire, and smoke damage. He applies his extensive knowledge to every project, providing calm and effective solutions. His personal motto, "Always stay positive," helps him maintain focus and reassure clients during stressful situations. When not assisting properties in Burlington and Woburn, Genocrates prioritizes family time, ensuring he brings a refreshed perspective to his work.

When a pipe bursts in a Woburn home, Radelis Tejada at SERVPRO of Burlington/Woburn is often the technician dispatched to begin the restoration process. Radelis, a Technician from Salem, MA, joined the SERVPRO team in 2023, extending his expertise to Burlington, Woburn, and nearby communities. He works hard during his shifts, focusing on his responsibilities in mitigation, demolition, and cleaning, which are crucial for restoring properties efficiently.

Radelis Tejada is proficient in handling various local damage scenarios, including comprehensive water damage cleanup, fire damage restoration, and mold remediation. He also addresses storm damage and smoke damage, common issues in the Burlington and Woburn areas. Outside of work, Radelis enjoys the comfort of being around his family and working with his buddy Reggie, ensuring homes and businesses in Burlington and Woburn receive thorough and effective service.

When a pipe bursts in a Woburn home, Marlon Trotman at SERVPRO of Burlington/Woburn is the technician dispatched to help. As a key Reconstruction team member, Marlon has been with Team TMC for one year, diligently restoring properties throughout Burlington and the surrounding areas. His greatest satisfaction comes from getting the work done right and seeing the positive impact on customers.

Marlon’s skills are particularly valuable in addressing water damage, fire damage, and mold remediation, which are common issues in the region. He also expertly handles storm damage and smoke damage, ensuring comprehensive recovery for local businesses and homeowners. Outside of work, Marlon enjoys riding his bike, listening to music, and spending quality time with his family, always adhering to his guiding philosophy: "The Lord is my shepherd — one day at a time." He provides reliable restoration services to the community.

Reginaldo Machado is a Crew Chief on our team. He communicates with customers while supervising his production crew in completing tasks to industry specifications and customer satisfaction. Reggie has been with SERVPRO since December 2008 and prides himself on his abilities to provide customer satisfaction, manage equipment, communication skills, and task following as directed. Prior to working on our team, Reggie was a cook at the Union Oyster House for 10 years. He has training in lead as well as OSHA. He lives in East Boston with his wife and their three children and he enjoys spending time with his family, gardening, playing soccer, and watching all sports.

Jonathan is a Director of Large Loss & Storm and has been on our team since September 2019. Jonathan’s a leader in water damage restoration, understanding and explanation of insurance policies, and Xactimate. He has grown into this role and held positions as technician, crew chief, and assistant operations manager. He's also an experienced Large Loss traveler and has helped in numerous states during storm events. He holds Institute of Inspection, Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician and in Xactimate Advanced. Jonathan grew up in Manchester, NH and his dog, Jaxson, is now our office mascot and can be found on our social channels. You can find Jonathan and Jaxson on outdoor adventures and they love to spend time with family.

Jose Martinez, Assistant Project Manager at SERVPRO of Boston Downtown/ Back Bay/ South Boston, is responsible for managing the performance of a production crew as restoration services are performed for customers and clients. He is responsible for job completion with emphasis on customer satisfaction. Jose has been a member of our team since June 2016 and his expertise includes water damage restoration, carpet cleaning, fire restoration, and biohazard clean up. Jose lives in Lynn with his wife, children, and grandmother. And in his free time, Jose can be found working out or playing basketball.

Adrian Quininez is a proud resident of Windham, NH, and joined our team in 2022. As aWarehouse Technician, he is driven by quality service and takes great pride in his work. Off duty, he cherishes relaxing with his kids and grandchildren.

From Lynn, MA, Jose Lantigua utilized his prior experience in construction when he joined SERVPRO in 2021. His experience is of immense value, providing a solid foundation for taking on any task that comes his way and makes him a valuable member of our team.

Julian Carrucini has steadily grown with SERVPRO since starting in 2014 and we're happy to have him on our team. A Lowell, MA resident, he attended a high school carpentry program which led him to his position as Project Manager. Apart from work, he enjoys exercising and hanging out with his son.