Our hot water heater let go overnight at our shop in Nashua. We came into a big mess. I called Bruce at ServPro Lowell and he had his team there right away. Marc, Adam, Jon, Josh and Alan did a great job with the clean up. They monitored the dry out daily and got us up and running quickly. Thank you very much for the professional service.

Unfortunately a sprinkler line was leaking on an exterior wall at my condo. Servpro was called and responded within hours of dispatch. John, Adam, Mark and Josh came in, assessed the issue and brought in the equipment and protective supplies needed. The worked quickly to contain and protect my property! This crew was professional, respectful and did a great job mitigating my water damages! They were also mindful of my belongings and were immaculate with clean up! Thank you Kohn and team!

Very Professional and helpful. From start to finish you all came in and made what felt like a disaster and easy fix Thank you Adam,Gloria,Marc and Jon.

Allan responded promptly for my request for help when my water heater went. Adam, Alan, Josh, Jon and Marc could not have been nicer. Very professional and responsive to all my questions. They did an incredible job cleaning up water and setting up heaters. Daily checks were reassuring. Cannot say enough good things about ServPro of Lowell.

The whole crew was excellent and professional. They were friendly and courteous. All of them: Adam, Jon, Josh, Gloria, and Marc.

Adam, Alan, Jon, Josh, and Marc have had to come help us out with flooding on multiple occasions. They have always been so nice and professional, and do a great job explaining the process.

I don’t write many reviews, so when I do, it’s because a company has truly exceeded my expectations. I brought Servpro of Lowell a highly collectible mid-century modern dresser that was permeated with cigarette odor. This piece meant a great deal to me, so I was understandably nervous about trusting it to just anyone. From my first phone call with Justin to meeting Alan and his team—Jeremy, Adam, Mark, and Josh—I knew my dresser was in good hands. Everyone I interacted with was professional, courteous, genuinely kind, and respectful. They introduced themselves, shook my hand, and treated both me and my furniture with genuine care. That level of customer service is something I rarely experience anymore, and it made a lasting impression. Alan took the time to explain the remediation process and answer my questions, which immediately put me at ease. Servpro of Lowell successfully removed the cigarette odor, exactly as promised. Having worked in retail myself, I know exceptional customer service when I see it. Servpro often helps people after fires, floods, and other devastating situations. If this is the level of care they show someone bringing in a single piece of furniture, I can only imagine how reassuring they are to customers facing much more difficult circumstances. Thank you, Alan, and the entire Servpro of Lowell team, for making what had become a stressful situation so much easier. Your professionalism, kindness, and genuine care did not go unnoticed. Servpro of Lowell exceeded my expectations, and I would recommend them without hesitation.

I worked with Alan, Adam, Jon, and Marc. They were extremely professional. They helped explain next steps in a way that was really easy to understand. They took the worry away, for me and my boyfriend being first time homebuyers I would recommend them always.