I wasn’t sure what to expect when I called ServPro following a major plumbing leak in my kitchen, but I have to say that I was very satisfied with the work that was done and the professionalism of the team. The project took about 4 weeks, including water mitigation and restoration secondary to water damage in both my kitchen and finished basement below. It wasn’t a pleasant process as the water mitigation was necessarily loud and disruptive and I was pretty much without a useable kitchen while the work was being done. However, I was impressed with the thoroughness and attention to detail that the team displayed throughout the project, particularly the supervisor Alyssa. She was well-organized, pleasant to work with, accessible by phone if needed when she was not on site, and very conscientious about making sure that things progressed as smoothly as possible and that everything was done to my satisfaction. In the end, I was very happy with ServPro of Baltimore West and would definitely recommend them to others.
