We’re ready whenever disaster strikes, day or night.
59+ Years of Experience
Delivering trusted restoration services since 1967.
IICRC Certified
Superior results from industry-leading standards.
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Trusted Water Remediation Specialists
Water from the upstairs bathroom is turning up in a light fixture downstairs. A busted pipe has already left an inch of water in the basement, with no sign of stopping. A storm damaged your roof, and now there’s water everywhere. Whether it’s a minor plumbing problem or a major storm, it doesn’t take a lot of water to damage your home.
Let SERVPRO take care of it. With 59+ years of experience, we know what to do when you’re facing a water emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”
Everything you need to make it "Like it never even happened."
No two water damage experiences are alike. But they all must be addressed immediately to keep the damage from getting worse. At SERVPRO, we’re ready 24/7 with a range of services to address your home’s specific needs.
Water Extraction, Drying & Cleanup
Water spreads fast, soaking into floors, drywall, and places you can't see. Immediate extraction and drying can keep moisture from becoming a bigger problem.
Sewage Damage Cleanup
Sewage backups can cause property damage and exposure to harmful viruses and bacteria. We'll contain, clean, dry, disinfect, and restore contaminated areas.
Whether it’s a pipe burst, a tub left running, or contaminated groundwater, if water’s sitting, it’s doing damage. Address it immediately to prevent further harm.
Inside your home, water can damage furniture, photos, important documents, and more. We offer cleaning, restoration, and secure storage for your belongings.
Unnoticed moisture can lead to toxic mold growth in as little as 24 hours. Immediately locating the water source and removing any mold will prevent further risks.
Many companies stop at water remediation. But SERVPRO offers reconstruction and remodeling services to return your home to its pre-loss condition (or even better).
From the student facilities at area universities to a home in one of our local communities, water damage is among one of the most devastating forces for your home or business. Even minor water loss incidents can spread too quickly for a homeowner or business owner to gain control of, and the spreading effects can be impossible to remove entirely. Our SERVPRO of East Mecklenburg / Matthews team can respond fast to emergencies and water loss incidents 24/7, leaving no customer to contend with the effects of water damage a moment longer than necessary.
We have a high volume of top-tier drying and extraction equipment at our facility to handle water loss incidents of any size or severity. We have over a combined century of experience in the water restoration field, bringing our expertise and hands-on training to every emergency to help restore damage and mitigate loss quickly and effectively.
Water Damage: What You Can Do Right Now
Water damage can create serious health and safety risks. Be sure to protect yourself, your family, and your pets until professional help arrives. By taking the right immediate steps and avoiding common mistakes, you can help minimize damage and speed up recovery.
Shut off the water source if possible; turn off circuit breakers for wet areas.
Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Move paintings, art, computers, documents and other valuables to a dry place.
Why Choose SERVPRO for Water Damage?
#1 in the Cleanup and Restoration Industry
Over the last 59+ years, we’ve earned the reputation as a trusted leader in the restoration industry. Our services cover fire and water damage, specialty cleaning, mold, and so much more.
One Call Does it All
With the breadth of our expertise and capabilities, we can handle almost any emergency from start to finish. For you, that can mean no managing vendors, no delays, and a smoother, quicker experience.
Highly Trained Restoration Specialists
Our professionals specialize in water damage restoration, with training focused on restoring salvageable items, accelerating drying time, reconstruction, and so much more.
Customer Care
Our professionals care about you and your property. We want to help you get back to normal after you have water damage to your home, “Like it never even happened.”
Our Expert Restoration Process
The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home or business to its pre-loss condition.
Assess
Inspect, document, and plan your restoration.
Remove
Extract standing water to protect what matters most.
Dry & Clean
Dry hidden moisture and thoroughly clean your home.
Restore
Rebuild and restore your space to pre-loss condition.
SERVPRO Helps with the Insurance Claim Process
At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.
When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.
Not going through insurance? Ask about our self-pay and finance options.
Customer Restorations
A Family’s Kitchen Goes from Wet to Wonderful
A family in Coral Springs, Florida, discovered a water leak that started under the kitchen sink and went undetected for months.
SERVPRO of East Coral Springs was called in for remediation and reconstruction. After water extraction and drying, the kitchen cabinets and flooring had to be replaced.
Water extracted, damaged material removed, area cleaned and sanitized.
Moisture mapping and advanced drying equipment used to locate and remove any hidden moisture.
After damage mitigation, affected areas were rebuilt to their pre-loss condition.
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After
What Our Customers Are Saying
Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
Noah, Dylan and the packing crew were extremely professional and productive. They addressed any questions or concerns I had.
Nicholas Summerford
Dropping a quick review here for Rick who was nothing short of fantastic throughout our entire water-damage, plaster/sheetrock, and wallpaper fiasco we had to deal with in a short window. Highly recommend him for yourself or for friends/family/clients who need someone who understands the nuances of more complex repairs (old homes, delicate materials etc)
Lamont Moore
The crew is great and very professional. They did a great job informing me on the process. And they were on time and cleaned up everything
Mirakle Hensen
Dylan and his team were amazing! He was prompt and was able to answer all of my questions during a very stressful time and transition in my life! His communication, and interest in Complete satisfaction From the client during crisis moments is exceptional and it was certainly a lot of pressure off of my back dealing with Damages and things of that nature…. Thank you for all you do!
pei yoong koh
I had a water leak at my house and the damage was quite extensive. ServPro came to my house within two hours of notification at 7 pm and got to work right away. Seth, Richie, Dante, and Shelby are responsible, thorough, and responsive. They began the drying process immediately when they arrived at my house and stayed till midnight. After that, they came back daily to make sure the drying process was progressing properly. I enjoyed working with them. The lead Seth knew what he was doing and it was a great relief to have someone like him taking charge of the project. I would also like to commend the reconstruction manager Noah for staying in touch, coordinating with my insurance, and informative about the entire remediation, reconstruction, and insurance process. Noah and the remediation team work seamlessly as a team
rudy sutis
I am thoroughly happy with the professionalism and service With Servpro East Mecklenburg Matthews I had major water damage from bathroom They came in took control and handle everything from drying to all repairs Logan Segar and his team of craftsman did an awesome job I rate them as 10 stars
D Womble
Honestly, I don’t even know where to begin. When I was told that a different SERVPRO team would be taking over, I did not have very high expectations because I had already been through so much with a local SERVPRO. I will admit that I was a little rude at first because of everything I had experienced. But then I walked into my home and saw Maykol, who welcomed me into my own house with a big smile. We talked for a little while, and the first thing he said to me was, “I am so sorry for what you are going through.” Those words may sound simple, but they meant so much to me because he was the only person who had said that to me after almost three months of being out of my home because of a fire. Then I met Dylan, who also welcomed me with a smile — honestly, one of the most beautiful smiles I have ever seen. He introduced himself in such a kind and professional way. I explained to him the bad experiences I had been through, and he told me that he had come all the way from Charlotte to Charleston just to make sure my home was ready for repairs. Dylan took the time to walk through every room with me and explain every step in such detail, almost like a patient teacher explaining something to a child. He answered every single question I had with so much patience and care. After almost three months dealing with the previous SERVPRO team, where no one even took the time to come to my home and introduce themselves and everything was handled only by email, this was completely different. I truly felt bad for judging the whole company because there are exceptional people like Dylan, Maykol, Stefani, Made, John, and Carlos. They were truly angels sent from heaven. Everyone should learn from Dylan. His charisma, professionalism, kindness, and patience were unbelievable. Later, Dylan told me that he is a Contents and Fire Manager, and honestly, that made me sad because I would have loved for Dylan and his team to have been in charge of my entire loss from the beginning. I am so grateful to God and to SERVPRO for having people like Dylan and his team. I pray that God blesses them always. Dylan gave me his contact card, and I will definitely be speaking very highly of him to my adjuster and to my friends. But I will be very specific: I want Dylan and his team in charge. They accomplished in two days what others could have taken weeks to do. Their level of detail during the cleaning was incredible. They cleaned areas that most people would not even notice, such as window frames and behind the kitchen drawers. They did everything with so much care, love, and professionalism. God bless them. Even after the previous company had supposedly “cleaned” — if that can even be called cleaning — Dylan’s team came in and showed what real cleaning and professionalism look like. I also want to say that I am deeply sorry for what is happening in their country right now after the terrible earthquake disaster. It must be so difficult to come to work and still carry such beautiful smiles while feeling broken inside because your country and your people are suffering due to a catastrophe and poor government. I pray that God blesses that nation and blesses them as well. They are destined for great things. I hope this review expresses even a small part of how grateful I am to have met them, even though words will never be enough. Dylan and Maykol are two of the kindest people with the most beautiful smiles I have ever met. Thank God for placing them in my path. I would give this team 10 stars out of 5. As for the previous team, I would not even bother looking them up.
madeleine Oliva
I had the opportunity to work with the excellent team made up of : Stephany , Dylan , Diego and Maykol due to their professionalism , great treatment and commitment . I would like to highlight such a pleasant experience with which I learned that when work is entrusted to a disciplined , efficient, hardworker,welcoming and respectful team , the good results speak by themselves and reflect the quality of service they provide to customers which served me as an example and admiration .
Dennis Simmons Jr
AWESOME JOB! Jamie, Jack And Bri did outstanding. I do appreciate their quick response with them showing up to my home the day of my flood. I appreciate them putting the time in over the weekends. That really means a lot. Email communication was very good everyday of work, it was very organized and presented well to me and the adjuster handing my claim. I did an inspection of the demolition process and I’m impressed at the level of detail and hard work they put in. I’m going to have Servpro start my reconstruction process. 5 of 5 stars!
Let's Talk About Your Restoration Needs
Damage doesn’t wait, and neither do we. Submit your information and your local SERVPRO will contact you quickly to discuss your situation and help you take the right steps toward recovery.
SERVPRO Water Damage Knowledge Center
How to clean up water damage in a home?
When a water emergency occurs in your home or business, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely.
Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help.
Remove excess water by mopping, blotting, or wiping. This could include flooring and hard-surface furniture with standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.
Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items.
Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property.
What is the typical cost for water damage restoration?
The cost of a water loss will vary greatly depending on the severity of the situation.
What is water damage restoration?
When water intrudes into a home or business, water damage restoration may be required. Water damage restoration is the professional process of removing unwanted water, drying and cleaning the structure and/or contents, and returning the property to its pre-loss condition. This is completed by professional technicians who are certified to follow industry standards using the proper methods and tools.
Is it safe to stay in a flooded home?
It may not be safe to stay in a flooded home or business. If you come into contact with or ingest flood water, it can make you sick if the water is contaminated. Standing water inside a structure that was inhabited also poses an electrocution risk, as appliances and electrical outlets can continue to be live and energized.
How do you restore water damage?
We’ll inspect your home or business and discuss with you the severity of the damage and our plan for helping return your property to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water-extracting tools. Materials that cannot be restored may be removed. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to pre-loss condition. The drying process is then continually monitored. We clean and deodorize restorable contents and areas of the structure that need attention. This handy guide explains our water damage restoration process in detail.
How long does it take to dry out water damage?
Drying out a structure depends on the severity of the water damage that occurred and the type of structure, with an average situation taking 3–5 days. This can vary greatly though, depending on the magnitude of damage, amount of contents affected, any demolition that may be required, and the presence of any hazardous materials.
Returning a home or business to its pre-loss moisture levels is a closely monitored process, with our professionals making adjustments to equipment to help ensure the area is recovering as quickly and safely as possible.
Who to call for water damage?
A local SERVPRO is nearby and available now to respond to your water damage emergency right away. Our technicians are on call 24/7 with emergency services available immediately. Call 1-800-SERVPRO to reach a local SERVPRO, or find a SERVPRO location directly with our locator tool.
Who to call for water damage in ceiling?
It can be alarming to see a bubble growing in your ceiling and on the verge of bursting. SERVPRO can assist with this startling emergency right away, by calling 1-800-SERVPRO. You can also reach a local SERVPRO directly with our locator tool.
If possible, locate the source of the leak. If it’s being caused by an internal plumbing water source, turn off the water to that area, if you’re comfortable doing so and it can be done safely.
Is water damage dangerous?
Water damage can be a serious situation. Water flowing through your home or business can carry with it any contaminants that it has come into contact with. Electrical hazards are common when water damage has occurred, so do not enter the area until it’s deemed safe.
Flood waters or contaminated water can also be a danger to anyone who comes into contact with it. It can be difficult to pinpoint what the water contains. It could have chemicals, dirt, or bacteria within it. Additionally, depending on the severity of the water event, structural damage to the property could occur. Water damage may also make the area ripe for mold and mildew, which presents a danger to any occupants, as well.
Is my insurance going to cover this water damage to my home?
Many homeowner insurance policies do provide some level of coverage in a water damage situation, but you will need to contact your agent for details about your policy. The source of the water damage is important when dealing with insurance. Some flooding related to weather events requires special insurance available through the National Flood Insurance Program. We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
Many personal items were damaged by water. Can SERVPRO help?
When water damage occurs, it’s not just the structure of your home that’s affected, but your personal belongings, too. Your family furniture, clothing, keepsakes, and other items are sometimes damaged during a flood or water damage emergency.
SERVPRO specializes in restoring these special items with our Packout & Contents Restoration services, as many cannot be replaced. We’ll assess your content to determine what items can be successfully restored. We can use several different methods to accomplish this:
Dry cleaning – Used for light residue or to pre-clean prior to wet cleaning.
Wet cleaning – Effective at removing moderate to heavy soiling.
Spray and wipe – For items that can’t withstand wet cleaning.
Foam cleaning – Used for upholstery fabrics that might shrink or bleed if wet cleaned.
Abrasive cleaning – Involves agitation of the surface being cleaned.
Immersion cleaning – The item is dipped into a cleaning product bath.
Additionally, we have document restoration services that may be able to save your valuable documents, including photographs.
Whatever it Takes to Make it “Like It Never Even Happened.”
We offer a number of complementary services to ensure the success of your water damage restoration project.
