Meet Our Team

As Office Manager for SERVPRO Team Cox, Lisa Hendrix plays a vital role in keeping our operations running smoothly. With a strong focus on organization, customer service, and team support, she helps coordinate the day-to-day administrative functions that allow our crews to respond quickly and efficiently when customers need us most. Lisa is known for her dedication, attention to detail, and commitment to providing exceptional service to both our team and our customers.

As Vice President of Operations for SERVPRO Team Cox's Contents Division, Jenn Loadholt leads a team dedicated to restoring and protecting customers' personal belongings after fire, water, mold, and other property losses. With extensive industry experience and a passion for customer care, Jenn oversees every aspect of the contents restoration process, ensuring projects are completed efficiently, accurately, and with the highest level of professionalism. Her commitment to operational excellence, attention to detail, and focus on serving customers during challenging times make her an invaluable leader.

Ms. Boo Boo is an 11 year old Yorkie who has served our office for 8 years. She commands the complete respect of the staff, human and canine alike. Once the toys and treats belonging to all the dogs have been stolen and safely hidden away, she allows people to carry her around the office cradled like an infant.

Ike is an 10 year old Golden Doodle who has been with our office for 10 years. The quintessential Southern Gentleman, he diligently follows the office sunspots, ensuring that each section of carpet is adequately held down. His mellow mask hides stealthy food monitoring skills and raids that occur without warning.

Mav, a Havanese, diligently inspects all visitors and patrols the windows, watching for potential intruders. No flower pot, mini blind string, trash can or open desk drawer is left uninvestigated. Once the facility is deemed secure, he travels from desk to desk, inquiring about everyone’s day.

As Owner and Chief Executive Officer of SERVPRO Team Cox, Penny Cox has helped build the organization into one of the leading restoration and reconstruction providers in the Carolinas. Her vision, leadership, and commitment to excellence have driven the company's growth while maintaining a strong focus on customer care, employee development, and community involvement. Penny is passionate about creating a culture centered on integrity, teamwork, and doing the right thing, ensuring that every customer receives exceptional service during some of life's most challenging moments. Under her leadership, SERVPRO Team Cox continues to deliver trusted restoration solutions while remaining dedicated to helping customers and communities recover when disaster strikes.

As Owner and Chief Financial Officer of SERVPRO Team Cox, Danny Cox provides the strategic and financial leadership that supports the company's continued growth and long-term success. With a focus on operational efficiency, financial stewardship, and sustainable expansion, Danny helps ensure that SERVPRO Team Cox has the resources and infrastructure needed to deliver exceptional service across the Carolinas. His commitment to integrity, accountability, and doing the right thing has been instrumental in building a strong foundation for the organization. Together with the leadership team, Danny is dedicated to supporting employees, serving customers, and helping communities recover when they need it most.

Jeff Watson serves as a Business Development Representative for SERVPRO Team Cox, helping homeowners, property managers, insurance professionals, and business leaders prepare for and recover from property damage events. With a relationship-focused approach and deep knowledge of SERVPRO's restoration and reconstruction services, Jeff works closely with clients to ensure they have a trusted partner before disaster strikes. He is passionate about delivering responsive service, building strong community connections, and helping customers navigate challenging situations with confidence. Through his dedication and commitment to customer care, Jeff plays an important role in expanding SERVPRO Team Cox's impact throughout the communities we serve.

As Marketing & Communications Coordinator for SERVPRO Team Cox, Ashley Cox leads the company's marketing initiatives, brand messaging, and internal communications efforts. She works closely with teams across the organization to share customer success stories, highlight employee achievements, and strengthen SERVPRO Team Cox's presence throughout the communities it serves. With a passion for storytelling and relationship-building, Ashley helps connect customers, employees, and community partners to the company's mission of making property damage "Like it never even happened." Her creativity, attention to detail, and commitment to the SERVPRO Team Cox culture play an important role in supporting the company's continued growth and success.

As Human Resources Director for SERVPRO Team Cox, Diana Medina is dedicated to fostering a positive workplace culture and supporting the growth and development of the company's most valuable asset—its people. She oversees talent acquisition, employee relations, training, benefits, and organizational development across the company. With a passion for helping employees succeed, Diana works to ensure that SERVPRO Team Cox remains a place where team members can build meaningful careers while living out the company's core values. Her commitment to employee engagement, leadership development, and creating a strong team culture helps drive the continued success of the organization.

Fred Lee serves as a Business Development Representative for SERVPRO Team Cox, where he focuses on creating lasting partnerships and helping organizations prepare for the unexpected. With a strong commitment to customer service and community engagement, Fred works closely with property managers, schools, municipalities, insurance professionals, and local businesses to provide proactive restoration and emergency response solutions. His ability to build trust, understand client needs, and connect people with the right resources makes him a valued partner throughout the communities he serves. Fred is passionate about helping customers navigate challenging situations and ensuring they have a reliable team they can count on when disaster strikes.

As General Manager of the Charlotte market for SERVPRO Team Cox, Chad Stevens provides leadership and oversight for operations across one of the company's largest service areas. He works closely with mitigation, reconstruction, contents, and business development teams to ensure customers receive a seamless experience from initial emergency response through final restoration. With a strong focus on operational excellence, team development, and customer satisfaction, Chad is committed to delivering exceptional results for homeowners and businesses facing property damage. His hands-on leadership style, industry expertise, and dedication to SERVPRO Team Cox's core values help drive success for both the team and the communities they serve.

As Construction Division Director for SERVPRO Team Cox, Curtis Sheetz oversees reconstruction operations and helps guide projects from the initial damage assessment through final completion. He works closely with customers, insurance professionals, subcontractors, and project teams to ensure every reconstruction project is completed with quality, efficiency, and attention to detail. Curtis is dedicated to delivering outstanding results while maintaining clear communication throughout the restoration process. His leadership, construction expertise, and commitment to customer satisfaction help homeowners and businesses recover quickly and confidently after property damage.