Meet Our Team

Amber began her SERVPRO career in 2015 in her home state of Kentucky, starting in an administrative role and learning the restoration business from the ground up. After several years in the industry, she relocated to South Carolina and continued growing within SERVPRO, eventually stepping into the role of General Manager.

Today, Amber oversees the overall operations of the company, working closely with each department to keep the team aligned, supported, and moving toward a common goal. Having worked her way up through the organization herself, she brings a unique perspective to leadership and places a strong emphasis on making sure employees feel heard, valued, and recognized for the role they play in the company’s success.

Amber holds 11 years of Restoration knowledge, WRT, CPT, T&M, Xactimate Level 2, and Commercial Large Loss certifications. Outside of SERVPRO, she enjoys spending time with her husband and their 14-year-old son, running her candle business, exploring local shops and thrift stores, and finding new creative projects to dive into.

Bill brings 10 years of restoration industry experience to his role as Production Manager. He oversees estimating, scheduling, and job completion, with a strong focus on problem-solving and helping customers understand what to expect after a loss. His experience spans water, fire, mold, odor, asbestos, and lead-related restoration work, along with applied structural drying. Bill takes pride in helping get properties dry, stabilized, and ready for reconstruction. Outside of work, he enjoys camping, collecting, and spending time with his family.

Drew has been with SERVPRO for more than four years and leads business development through marketing, advertising, sales, and relationship building. A large part of his role is educating customers and community partners about the wide range of services SERVPRO provides and helping people understand their options when a need arises. Drew is especially skilled at talking with people and building long-term relationships. Outside of work, he enjoys spending time with his wife and kids, collecting comics, cards, and Hot Wheels, and has even spent time playing in a musical band.

Cindy has been with SERVPRO for nine years and plays an important role in keeping the office and customer experience running smoothly. From answering phones and scheduling appointments to assisting with collections, Cindy is often one of the first people customers speak with. She prides herself on listening carefully, paying attention to details, and helping customers feel supported during an already stressful situation. Before joining SERVPRO, Cindy spent 17 years in property management. Outside of work, she loves painting and is a huge Disney fan.

Jonathan has spent nine years with SERVPRO providing restoration services for water, mold, fire, and cleaning losses. As a Restoration Supervisor, he is known for being thorough, detail-oriented, and a go-to resource for the team. He especially enjoys arriving to an emergency and being able to reassure customers that help has arrived. Jonathan has experience in water, mold, and lead-related restoration work and takes pride in helping customers through unexpected property damage. Outside of work, he enjoys motorcycles, DIY projects, and getting some well-earned sleep when he can.

Stephen brings nearly eight years of industry experience to his role as Crew Chief. He helps manage a skilled restoration team capable of responding to everything from major flooding and fire damage to cleaning needs. Stephen enjoys that every day brings something different and takes pride in remaining calm and caring during stressful situations. His experience includes water damage restoration, carpet cleaning, odor control, and fire and smoke damage restoration. Outside of work, Stephen is an avid outdoorsman and animal lover who enjoys fishing, backpacking, and maintaining his many fish tanks.

Ryan has 14 years of industry experience and has spent the past six years with SERVPRO. As Construction Operations Manager, he is responsible for the overall success of the construction division, with a focus on returning customers’ homes to an even better condition than before their loss. Ryan values educating customers so they can make informed decisions throughout the reconstruction process and is especially focused on supporting the needs of his team. His background includes IICRC water and fire restoration training, property adjusting experience, and HAAG certification. Outside of work, Ryan enjoys shooting sports and cooking meals from scratch.

John Newsome brings 40 years of experience in construction, renovations and commercial painting. A former business owner of a large commercial painting outfit out of the Florida area, John brings a wealth of knowledge and know-how to the team. John is the Project Manager for our construction department and works closely with our construction department to oversee our projects and manage our in-house teams and any, and all, sub-contractors. When it comes to making sure our construction jobs come out great, John is the most dependable, committed and hard-working member on the team. He leads with experience and a knack for excellent customer care. Gently guiding our customers through the process of restoring their properties.

For fun, John enjoys long bike rides along the sunlit shoreline, where his beautifully maintained beard can take in the sweet salt air.

Craig brings approximately 18 months of industry experience to his role as Construction Coordinator and Estimator. He helps coordinate reconstruction projects and prepares estimates, with a focus on guiding customers as their properties are returned to pre-damage conditions. Craig enjoys working directly with customers and helping them navigate the reconstruction process after a loss. Outside of work, he enjoys painting, professional football, and spending time with his family. A lifelong Pittsburgh fan, Craig describes himself as fun, focused, and driven.

Alexandra has four years of restoration industry experience and supports the production team through estimating mitigation and mold projects as well as completing corporate upload assignments. She takes pride in accuracy and has developed a talent for completing detailed upload requirements successfully and efficiently. What she enjoys most, though, is being part of a team that consistently shows up for its customers. Outside of work, Alexandra is a mom of three who enjoys romantic and fantasy novels, nature, trees, and experiencing new places through her children’s eyes. She describes herself as silly, detailed, and patient.

JP joined the SERVPRO team about eight months ago and works hands-on at restoration job sites, helping set up equipment, prepare work areas, and complete the specific tasks each loss requires. He especially enjoys meeting new people and being able to help customers during difficult situations. JP considers communication one of his strengths and has a natural ability to connect with customers on a personal level. Outside of work, he enjoys golfing and spending time with his three dogs, cat, twin, and seven siblings.

JJ has been with SERVPRO for nearly a year, but working with his hands has been part of his life for much longer. As a technician, he assists the restoration team with equipment, job-site tasks, and helping customers through property losses. JJ enjoys the teamwork involved in restoration and takes pride in making sure the work is completed correctly and customers are happy with the results. Outside of work, he enjoys trying new things with friends, cooking, and spending time with his dogs. He describes himself as respectful, responsible, and determined.