Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Southern Lancaster, Kershaw, and Fairfield Counties
Our Google Reviews
(803) 475-7500
4.9
(225 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

Green number 1

Assess

We inspect, document, and plan your restoration.

Green number 2

Mitigate

We act fast to stop damage and protect what matters most.

Green number 3

Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
225 Reviews
4.9
Leave Us A Review
Erica Howell

We had a hot water heater over flow from our third floor. I decided to hire Serv Pro as I know they are the best in the business. This team; Tony, Mason, Brendon, and Hailey were all professional and kind. I couldn’t have asked for a better team! They were patient with me as I asked questions and very personable. 20/10 for this team!

Debbie Woodruff

Team was great! They were very courteous and responsive. I would highly recommend them.

Logan Santos

Tony and Brendon were awesome! Thank you for great job!

Byran Gilyard

Excellent customer service experience with the guys that came out.

Mark Kahn

Darrell, Andrew, Erwin, snd Dre went out of there way to assist in any way possible. They were efficient, They had to put refrigerators outside and take part and put it back together. They were great in analyzing on mitigation-problem of the damage floor, walls and cabinets. I highly recommend to do mitigation, recognize modes, water damage, great restorations. They deserve a raise and lunch

James Jefferson

Awesome crew

Glen Inabinet

We returned home on a Saturday evening to find our kitchen & dining room flooded from an icemaker malfunction. Our insurance company offered a choice of several mitigation companies in our area from which we chose Servpro. Tony & Brandon were the two who made most of the daily visits. In spite of the fact that on several ocassions they had already put in a full days work on other jobs, they were polite and went about their tasks in a thorough and professional manner. They did not rush to finish quickly and leave. They explained what they were doing and answered any questions we had for them. They always called in advance to be certain their visit did not interfere with anything we might be doing. In addition to Tony and Brandon, Darrell from the office kept me informed when to expect abatement and other information. I hope we never require mitigation services like this again, but if we do, we will not hesitate to use Servpro.

sonja shupe

Very professional. Came to our property completed work quickly and thoroughly. Even showed pictures of before and after. Work was done and the finished product look very nice.

Katie Brown

⭐⭐⭐⭐⭐ I cannot say enough good things about SERVPRO of Southern Lancaster, Kershaw, and Fairfield Counties, especially Denise, Hailey, and Tony. They came into our home during one of the most devastating and unimaginable times our family has ever experienced, and the compassion they showed us went far beyond simply doing their jobs. Every interaction was handled with an incredible amount of respect, kindness, patience, and empathy. Denise, Hailey, and Tony treated our home, our belongings, and most importantly, our family with such care and dignity. In a situation where we were already overwhelmed and trying to navigate something no family is ever prepared for, they quietly took care of what needed to be done without ever making us feel uncomfortable, rushed, or like we were simply another job on a schedule. What has meant even more is that their care didn't end when the job was finished. Even afterward, when questions came up, Denise was always there to help. If she wasn't able to answer the phone right away, she was incredibly quick to return our calls and make sure we had the answers or guidance we needed. That kind of follow-through, especially during a time like this, means more than I can adequately put into words. There are some professions where technical skill matters, but humanity matters just as much. These three brought both. I hope Denise, Hailey, and Tony truly understand what a difference their kindness made for us during an incredibly painful time. There is no way to make circumstances like ours easy, but they made one very difficult part of it easier to carry, and that is something I will never forget. SERVPRO is incredibly fortunate to have these three representing their company. If I could give them more than five stars, I absolutely would. Thank you, genuinely, for the respect, compassion, care, and continued support you showed our family when we needed it most.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test