Meet Our Team

Bill Shook contributes long term expertise to the Executive Vice President of Operations role at SERVPRO of Bartlett/Cordova, where he oversees all operational facets. He ensures seamless residential and commercial water damage restoration projects across Bartlett and Cordova. Bill directs strategic initiatives, focusing on talent development and process improvement for efficient service delivery. His WRT, AMRT, ASD, FSRT, and Lead-Based Paint certifications underscore his commitment to industry best practices. Bill’s leadership ensures that every job adheres to the highest standards, helping families and businesses recover quickly after water damage incidents in the community.

Jeff Truitt brings hands-on expertise to the Executive Vice President of Revenue role at SERVPRO of Bartlett/ Cordova, where he oversees strategic growth and operational efficiency. He focuses on expanding the franchise's reach in residential and commercial water damage restoration across Bartlett and Cordova. Jeff ensures that all revenue-generating activities align with providing top-tier service to property owners. His leadership helps local families and businesses navigate complex restoration needs efficiently. Jeff's commitment reflects a genuine passion for helping families and businesses recover quickly from unexpected disasters.

Patrick Belcher joined SERVPRO of Bartlett/ Cordova as Operations Manager to help homeowners and businesses recover from disaster. Originally from Clarksville, TN, Patrick oversees all aspects of fire damage cleanup and water damage restoration projects across Bartlett and Cordova. He ensures every mold remediation job adheres to strict industry protocols and IICRC standards. As part of Team Nicholson, Patrick’s leadership motivates the Memphis team to implement the latest restoration methods efficiently. His commitment to reliability and attention to detail ensures every client receives exceptional service during challenging times.

A key member of the SERVPRO of Bartlett/ Cordova team, Dana Cook works as Restoration Supervisor and oversees all aspects of property recovery. Dana expertly manages fire and water damage restoration services for residential and commercial properties throughout Bartlett and Cordova. Her responsibilities include coordinating crews, managing project timelines, and ensuring efficient execution of all restoration protocols. Dana is meticulous in her approach, ensuring all work meets IICRC standards for quality and safety. Her leadership guarantees the precision and care that every restoration job demands, providing peace of mind to clients in their time of need.

A key member of the SERVPRO of Bartlett/ Cordova team, Austin Bucko works as Restoration Operations Manager and oversees all aspects of fire and water damage restoration services. He ensures efficient project execution for properties across Bartlett and Cordova. Austin previously honed his skills as a Production Technician, Crew Chief, and Production Manager within SERVPRO Team Nicholson's Texas and Tennessee locations, demonstrating invaluable flexibility. He meticulously manages daily operations, ensuring all work meets IICRC standards for quality and safety. Austin’s leadership consistently delivers the precision and care that every restoration job demands.

Derrion Chatman is one of our Restoration Managers for SERVPRO of Bartlett / Cordova. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.

Luis Garcia is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

As a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Manager. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Taylor is the Training & Development Assistant for SERVPRO Team Nicholson. A Tennessee native, she graduated from the University of Tennessee, Knoxville with a degree in Marketing. Taylor supports new employee onboarding and ongoing team development across the organization. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.

Tashauna Johnson is our Controller with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

Lori Wilson serves as Senior Vice President of Administration for Team Nicholson. With over a decade of experience in the restoration industry—including time at SERVPRO Corporate—Lori brings extensive knowledge and leadership to our team. She holds Master certifications in Water, Fire, and Textile Restoration, is an IICRC Instructor, and also carries a general OSHA certification. Originally from Middle Tennessee, Lori is passionate about supporting our team’s growth and development. Outside of work, she enjoys spending time with her family, friends, and her dog, Sadie.

Katia is one of our Job File Coordinators here at SERVPRO of Bartlett/Cordova. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.

Julia serves as a Sales & Marketing Representative for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so she's a big mountain girl at heart who loves to ski.

April is one of our Job File Coordinators. She worked in a school prior to joining SERVPRO Team Nicholson. She brings strong people skills to her role and is a powerhouse!

Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.

Kamille is the dispatcher at SERVPRO Team Nicholson. She keeps everything organized and makes sure each project runs smoothly. We love having her on the team!

Cameron is the General Manager for SERVPRO Team in Memphis.

Alec is the Regional Supervisor Construction Division at SERVPRO Team Nicholson. Alec is no stranger to SERVPRO and has worked for SERVPRO Team Nicholson in our Florida, Texas, and Tennessee locations. He is also a recipient of one of our Employee of the Year awards for 2022. Alec is ready to help at a moment’s notice.

Jose is a Restoration Supervisor for SERVPRO Team Nicholson in Memphis, TN. He’s known for his strong work ethic, attention to detail, and commitment to doing the job right. Jose takes pride in leading his crew, keeping things organized, and making sure every property is cleaned up and restored safely and efficiently. His dedication makes a real difference on every site.

Krishelia is one of our Production Technicians at SERVPRO Team Nicholson. She does a great job helping out our team in the Memphis area!

Jhonny Vitora is a production technician and a valued member of our team at SERVPRO of Bartlett / Cordova, where his dedication, strong work ethic, and teamwork help us deliver outstanding service and results for our customers every day.

As a Crew Chief with SERVPRO Team Nicholson, Mason manages daily job site operations and supports the production team through each step of the restoration process. He works closely with both crew members and customers to make sure every job is handled efficiently and professionally.

Luis Villalba is a production technician and a valued member of our team at SERVPRO of Bartlett / Cordova, where his hard work, reliability, and commitment to quality help ensure every project is completed efficiently and to the highest standards.

Norvanys Castellanos is a production technician and a valued member of our team at SERVPRO of Bartlett / Cordova, where her dedication, teamwork, and commitment to providing excellent service help ensure every job is completed with care and professionalism.

Richard Jones is the Sales and Marketing Manager and a valued member of our team at SERVPRO of Bartlett / Cordova, where his leadership, communication skills, and dedication to customer relationships help drive growth and ensure our clients receive exceptional service from start to finish.

Yondry Nino is a production technician and a valued member of our team at SERVPRO of Bartlett / Cordova, where his dedication, teamwork, and commitment to delivering quality results help ensure every job is completed efficiently and with care.

Heydrich Kattar is a Construction Manager with extensive experience in civil construction, carpentry, and mitigation. He has a strong background in leading teams and managing multiple projects. His training in management, customer service, and sales allows him to build client trust and deliver consistent results. Known for being dependable, proactive, and always ready to help, Heydrich is committed to continuous learning and growth, always available to support both his team and customer success.