A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Johnson City and Washington County
Our Google Reviews
(423) 434-0046
4.9
(195 reviews)

Need Odor Removal?

As experts in deodorization, SERVPRO of Washington County is trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside your property

SERVPRO teaches IICRC technical classes in the proper removal of odors. Avoiding shortcuts is the key to eliminating odors once and for all. Don't just mask odors in hopes they will go away, call SERVPRO for expert advice!



We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

SERVPRO’s 4-Step Odor Removal Process


Green number 1

Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

Green number 2

Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

Green number 3

Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

Green number 4

Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

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Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Outstanding Service from Megan & Courtney! ⭐⭐⭐⭐⭐ After a water line busted and flooded our crawl space, they came out incredibly quick to handle the damage. Megan and Courtney were absolutely fantastic to work with. They were professional, efficient, and took complete control of the situation, getting the entire crawl space dried out in no time. Their fast response and hard work turned a stressful disaster into a smooth, hassle-free process. If you ever need emergency restoration services, ask for Megan and Courtney!

Mary Peterson

Kind and hard workers (especially Megan and Courtney). They finished in 3 days what should have taken 3 months. I would recommend them to everyone.

tiff goff

Robert was on time and respectful. The company did a great job of cleanup and demo.

Travis Bowers

Megan was extremely helpful. She cleaned the ductwork and pointed out to us that it needed to be cleaned. She also took photographs of all of our damaged objects in the house for us to send to the insurance company. She was very helpful and made an extremely tough situation more manageable. John kilday

John & Neva Kilday

Robert was very courteous and treated our home respectfully

Rebecca Ledford

Let me start this review by saying that from the very beginning of our home issues, I have lived in absolute terror and fear of what the repairs for our situation would be. The stress of it all had completely consumed my mind and body. We had raccoons absolutely annihilate our basement. I had only just bought this house six months ago. I was definitely not prepared to undergo a major home issue. The raccoons destroyed the insulation, the HVAC work, obviously made massive mess down there and there’s some water. We discovered the problem in the basement after a leak in our second floor, appeared and came through down into the first one destroying our very old ceiling tiles (my house is 101 years old) To put it very lightly, we have one catastrophic mess on our hands here. I am a first time home owner, knowing nothing about how the process of something like this goes. After contacting my insurance, I learned that the majority of our damages are not covered because it was a raccoon that caused it. That’s when true fear of that we are looking at here set in deep for me. The Servpro technicians came very promptly to my home, was on time, both looked very professional and greeted me like they already knew me. Just the initial meeting of these guys helped to lower my anxiety a bit. I explained the situation to them, what happened and was very honest about how scared I am about everything from what the processes are, to how in the world am I going to afford this being completely unprepared for a sizable fix. Randy and Gus were so easy to talk to. They took so much care in explaining everything to me in a way that I can understand, it truly assured me that everything is going to be ok. They first assessed my entryway and then went to the basement for that assessment. I was surprised (in a good way!) at the time they spent down there. They didn’t just run down there, take a quick peek and then leave. They spent around 30 minutes actually assessing the problems we have. When they came back up I was on edge expecting to hear an astronomical amount of money that this is going to cost. Instead, the quote that I received was very reasonable. They even suggested ways that I would be able to afford this easier such as informing me of certain grants and programs that might available for me and my family. I had never thought about looking into something like that, and it may truly be my blessing in disguise. My anxieties over how all this will go has been substantially lessened by Randy and Gus. They listened to every single one of my concerns, answered every single one of my questions, and never once made me feel like I was asking anything stupid. They arrived very professionally, very clean cut looking and with the characteristics of a person who I would welcome into my home at any time. I believe that both of these men are a massive asset to Servpro and are A fantastic example as to how any workers entering your home should be and present themselves. Their communication and understanding are absolutely amazing. The repairs on my home have not began yet, but I know already that if this company employs people like these two men, then I have much less to worry about as far as the repair goes. I will update this review once all of the home renovation is complete. But currently I truly believe that this company may be my saving grace in what is a very difficult time.

Heathur Sawyer

Cortney and Aidan are so sweet, kind, acknowledgeable, and would recommend them to any and everyone. I love them!

Robin Williams

We had two sets of helpers for our unfortunate flooding of a bathroom and basement. Mike and Tina came and stayed all day removing damaged items and materials, measuring moisture, cleaning, and setting up dehumidifiers and fans for us. Aiden and Courtney came the next day to finish up and meet with our insurance agent. We have been well cared for.

Julie Fuchs

Courtney & Trey Very informative and easy to understand

Thelma Tj Pate

About Us

SERVPRO of Johnson City and Washington County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Johnson City and Washington County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Johnson City and Washington County can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Johnson City and Washington County.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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