Meet Our Team

Michelle has deep roots in Washington, having spent her entire life here. Raised amidst the vibrant agricultural landscape of Whatcom County, she absorbed the values of hard work and community from an early age. With a wealth of experience as an international businesswoman, Michelle thrives in navigating the intricacies of local, state, and global operations. Her expertise lies in fostering robust teams, driving business expansion, and championing sustainability initiatives. Beyond her professional endeavors, Michelle is dedicated to actively contributing to the well-being of the communities where she operates, all while nurturing her family alongside her husband. Notably, she currently lends her talents to the local school board, where her leadership shines through her hallmark traits of transparency and compassion.

Jennifer Gordon is the Operations Manager at SERVPRO of Whatcom County, where she brings many years of industry experience and a strong work ethic to ensure smooth and efficient operations. Known for her kind personality and commitment to excellence, Jennifer takes great pride in her work, always striving to help both her team and the community she serves.
With a deep passion for helping her community, Jennifer finds fulfillment in making a difference in people’s lives, especially during challenging times. Outside of work, she enjoys sports and cherishes time spent with her family. Her leadership, dedication, and compassion make her an invaluable part of the SERVPRO team.

Karl is an effective leader with a track record of driving success at SERVPRO of Whatcom, Skagit, and Island Counties. With a deep commitment to serving his community, Karl leads the charge in providing top-tier disaster recovery, restoration and rebuild services across the region. His leadership focuses on fostering a culture of integrity, reliability, respect and customer-focused service.

With extensive experience in operations and team management, Karl is passionate about delivering swift, effective solutions to help homeowners and businesses recover from fire, water, storm and mold damage. He prides himself on his team's professionalism and dedication, ensuring clients receive the highest standard of care during challenging times.

Outside of work, Karl and his wife, Ann, enjoy spending time outdoors rockhounding, traveling and endless adventures with their 3 dogs. Their love for adventure and nature keeps them connected to the beauty of the Pacific Northwest.

Keira is a dedicated and detail-oriented Job File Coordinator at SERVPRO, where she ensures the smooth and efficient management of job files for various restoration and cleaning projects. With a strong focus on organization, Keira is responsible for overseeing the documentation process, tracking project progress, and ensuring that all necessary records are maintained and up to date.

In her role at SERVPRO, Keira works closely with the operations team to ensure seamless communication and accurate recordkeeping, contributing to the company’s commitment to delivering timely, high-quality service to clients. Her expertise includes coordinating client communications, managing timelines, and supporting the overall workflow for each restoration project.

Keira’s attention to detail, problem-solving abilities, and exceptional organizational skills allow her to manage multiple tasks while ensuring that each project meets SERVPRO’s standards of excellence.

As the Office Manager at SERVPRO of Whatcom County, Kelly brings a combination of organizational expertise, dedication, and compassion to her role. With a strong work ethic and a passion for providing exceptional customer service, Kelly ensures that daily operations run smoothly while maintaining a supportive and efficient environment for both clients and team members.

Outside of work, she enjoys indulging in creative hobbies, particularly crafting, which provides a relaxing and fulfilling way to unwind. Known for a positive attitude and a genuine commitment to helping others, she takes pride in making a difference in the community, both professionally and personally. Kelly’s # 1 joy in life is her 5 kids and being a dedicated wife and mother.

Kyle is an experienced Marketing Manager at SERVPRO, where he leads innovative marketing strategies to drive brand awareness and business growth. With a strong background in digital marketing, content creation, and customer engagement, Kyle has a proven track record of developing campaigns that resonate with target audiences and deliver measurable results. Kyle is passionate about connecting businesses with the solutions they need to thrive and is always eager to explore new trends and technologies in marketing.

Reconstruction Team

Reconstruction Team

Reconstruction Team