Meet Our Team

Meet Stormy and Blaze, just 2 of our many SERVPRO HERO's here at SERVPRO of Bear/New Castle! This duo reminds us daily of why we do what we do when we're saving someones day. As essential members of our team these popular action figures have been known to make a few surprise visits on some job sites. Will they show up next at your home or business?

Amy is a key member of our administrative office team here at SERVPRO of Bear/New Castle. When she came into this industry in 2012 she knew little about the Fire & Water Cleanup & Restoration process. Since then she has received an IICRC Certification in Water Restoration and has vast knowledge of all aspects of our industry. Amy assists in managing and leading the office in day to day operations, which includes scheduling, billing and issue resolution.

Amy is a member and attends services at Love of Christ Church regularly. She is a small group leader at her church and has various small groups throughout the year, to engage women of all ages in growing together with The Lord. She also participate in various charitable work with her church. Amy also enjoys crafts, movies, reading, working with children and spending time with her daughter who is a licensed esthetician.

Our Project Managers are second to none. They each hold certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) and have many years of experience on the job.

Dawn is our Fire, Smoke & Soot Cleaning Manager. She joined SERVPRO of Bear/New Castle’s. team in 2004. She has learned from field experience, certification courses and our ECTP-SERVPRO’s Employment Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician and Fire & Smoke Restoration Technician.

Dawn is our residential and commercial fire restoration specialist that oversees and coordinates projects involving Fire, Smoke & Soot Cleanup as wells as Pack-Out and Content Management. She also has the knowledge and training to provide support to our Water Damage Restoration and Mold Remediation teams.

Martin has been a crew chief at SERVPRO of Bear/New Castle since 2012. He brought with him more than 20 years of experience in the construction and restoration industry. He proudly holds certificates from IICRC in Water Restoration and Biohazard Recovery and has completed our SERVPRO Employee Certification Training Program.

Martin’s attention to detail assures clients a job well done. He is thoroughly trained in all areas of production, but he enjoys water mitigation and specialty drying the most.

Bilingual in English and Spanish

Jyoti has been a crew chief with SERVPRO of Bear/New Castle, DE since 2014. He proudly holds certificates from IICRC and has completed the SERVPRO Employee Certification Training Program. Jyoti is thoroughly trained in all areas of production and assists with training new production team members.

Elizabeth has been a SERVPRO Bear/New Castle team member for over 2 years. She has completed our SERVPRO Employee Certification Training Program and continues to study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

As a Crew Chief, she performs on-site production services, enforces all safety procedures on the job site as well as monitors all assigned jobs to ensure customer needs are met. Elizabeth specializes in fire, smoke & soot cleaning as well as content pack-out and inventory. Her knowledge, efficiency and willingness to go above and beyond make him an integral leader and a central piece within the company.

Elizabeth and her crew are ready to help our local residents and business owners recover from water, fire and mold damage in the New Castle County, DE area.

Bilingual in English and Spanish

Devin is one of our Crew Chiefs and been a member of SERVPRO of Bear/New Castle’s team for 2 years. He comes to us with several years of flooring and general contracting experience. Devin has worked to earn his IICRC Certification in Water Restoration and has completed the SERVPRO Employee Certification Training Program. He continues to study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Devin is a father of 7 and enjoys spending his days off with his family and fishing.

Crystal joined SERVPRO of Bear/New Castle in 2011. She is responsible for all aspects of social media and our online presence. Crystal also manages Accounts Receivable. She works diligently at making sure that all jobs are billed correctly and that payments are properly recorded. She proudly holds certificates from IICRC and is always willing to assist in the field when needed.

BJ has been with SERVPRO of Bear/New Castle, DE for several years and is an asset to our team.

Kaila is a Fire Production Technician at SERVPRO of Bear/New Castle. She has several years of commercial and residential cleaning experience. She is completing our SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment.

As a technician, Kaila is responsible for helping to ensure that your damage feels "Like it never even happened."

Willie recently joined the SERVPRO of Bear/New Castle team. He comes to us with over ten years of experience in the Mortgage business with a comprehensive understanding of a homeowner’s most valuable asset "their home". Also an Honorable Discharged Veteran with the United States Navy with professional skill sets that are applicable to serving homeowners with excellent care and concern for restoring their home after experiencing a fire or water disaster. He has an eager desire for learning and training development. In addition to hands-on training, he is working to complete our SERVPRO Employee Certification Training Program.

Willie graduated from Colorado Technical University Online with a Bachelor’s of Science in Information Technology Security Specialization and is an individual with the ability to accurately assess any situation and resolve problems with a methodical approach. In his spare time he enjoys fishing, watching sporting events, golfing and studying Kemetic Science, Esoteric Science and Metaphysics.

Lori joined the Administrative team at SERVPRO of Bear/New Castle in March of 2019. Her strong office skills have been a great addition to our team. Lori is the friendly voice you will hear answering the phone and dispatching crews.

Shane is a member of the Production Team at SERVPRO of Bear/New Castle. Shane’s strong drive and attention to detail makes him a valued team member.

Kyle is on the production team at SERVPRO of Bear/New Castle. He is a hard worker and is a wonderful asset to our team.

Bio coming soon!

With more than a decade of experience in residential and commercial restoration, Jesus brings extensive hands-on knowledge to the SERVPRO of Bear/New Castle team. His background includes interior reconstruction, property restoration, and repair work for a wide range of damage recovery projects throughout New Castle County.

Jesus is known for taking pride in the quality of his work and maintaining a strong focus on customer satisfaction from start to finish. His experience, consistency, and attention to detail help homeowners and businesses feel confident throughout the restoration process.

AJ joined SERVPRO of Bear/New Castle with a strong interest in construction and demolition work and has continued expanding his knowledge throughout the restoration industry. Before entering the field, he attended Job Corps and completed construction training through Delaware Technical Community College, where he gained practical experience in demolition, job site safety, and structural projects.

He holds certifications in construction, forklift operation, and OSHA safety training. Since joining the team, Ajene has developed an appreciation for the restoration side of the industry and enjoys learning new skills that help support both residential and commercial recovery projects. His positive attitude and willingness to continue growing make him an important part of the team.

Liz brings more than 10 years of restoration industry experience to SERVPRO of Bear/New Castle, specializing in detailed cleaning and restoration support services. She enjoys the precision involved in restoration cleaning and understands how important thoroughness and consistency are during the recovery process.

One of the most rewarding parts of her work is helping customers feel comfortable in their homes or businesses again after unexpected damage. Her careful approach, reliability, and dedication to quality service help create a positive experience for customers during stressful situations.

Ed has over 22 years of experience in the restoration industry and provides extensive technical knowledge in mitigation, reconstruction support, contents management, and emergency property recovery. As part of the SERVPRO of Bear/New Castle team, he assists with both residential and commercial restoration projects requiring detailed planning, drying strategy, and damage assessment expertise.

His background includes contents inventory and cleaning, flooring and textile care, emergency response coordination, and structural drying solutions designed to help minimize property damage and support efficient recovery.

Ed maintains multiple IICRC certifications, including Water Restoration Technician (WRT), Applied Structural Drying (ASD), Carpet Cleaning Technician (CCT), Carpet Repair Technician (CRT), Contents Processing Technician (CPT), and Journeyman Water Restorer (JWR). His decades of field experience and solutions-focused mindset help deliver dependable results during complex restoration projects.

David brings more than 35 years of experience in construction management, remodeling, and project coordination to SERVPRO of Bear/New Castle. Over the course of his career, he has managed retail, restaurant, residential, and commercial construction projects ranging from new construction to large-scale renovation and restoration work.

His expertise includes field supervision, subcontractor coordination, scheduling, budgeting, and overseeing projects through every stage of completion. David’s strong construction background allows him to help guide restoration and rebuilding projects efficiently while maintaining a high standard of workmanship and professionalism.

Known for his leadership and practical problem-solving abilities, David works closely with customers and crews to help keep projects organized, on schedule, and moving forward during challenging property losses.

With more than 10 years of restoration experience and 15 years in the construction industry overall, Dennis plays an important role on the SERVPRO of Bear/New Castle team. His background combines extensive restoration knowledge with experience in residential construction, remodeling, and exterior building projects.

Over the years, Dennis has worked as both a Water Technician and Crew Chief, gaining expertise in mitigation services, project coordination, and customer communication during property recovery situations. His construction experience includes home renovations as well as roofing, siding, and gutter installation projects, giving him a well-rounded understanding of the rebuilding process.

Since joining SERVPRO in 2021, Dennis continues to provide dependable leadership, technical knowledge, and a customer-focused approach that helps homeowners and businesses recover from property damage with confidence.

With more than two decades of experience in operations, customer service, and team leadership, Roland plays a key role in supporting reconstruction services at SERVPRO of Bear/New Castle. His professional background includes leadership positions across construction, hospitality, retail, and financial services, giving him extensive experience managing operations, improving efficiency, and supporting customer-focused project execution.

Since joining SERVPRO in 2020, Roland has managed reconstruction projects through every stage of the process, including project planning, estimating, subcontractor coordination, budgeting, insurance communication, and customer support. His ability to balance operational oversight with customer service helps create a smoother experience for property owners during challenging restoration situations.

Roland graduated cum laude from Goldey-Beacom College with a Bachelor of Science degree in Business Management and a concentration in Marketing. He also holds a Level 1 Certification in Cotality. Known for his organized leadership approach and ability to build strong working relationships, Roland helps keep reconstruction projects moving efficiently while maintaining a strong focus on customer satisfaction.

Since joining SERVPRO of Bear/New Castle in 2012, Martin has become an experienced leader within the restoration team, bringing over 20 years of industry experience in both construction and restoration services. His background, technical training, and field knowledge help support residential and commercial restoration projects throughout New Castle County and surrounding areas.

Martin is certified by the IICRC in Water Restoration and Biohazard Recovery and has successfully completed the SERVPRO Employee Certification Training Program. While he is trained across multiple areas of restoration production, he especially enjoys water mitigation and specialty drying work, where precision and efficiency are critical during the recovery process.

Customers appreciate Martin’s professionalism, attention to detail, and commitment to completing projects the right way. As a bilingual team member fluent in both English and Spanish, he is able to provide clear communication and support for a diverse range of homeowners and businesses during challenging restoration situations.

With more than three decades of experience in customer service, accounting, and office administration, Carol plays a vital role in supporting the SERVPRO of Bear/New Castle team. Her professional background includes positions with SERVPRO, Discover Card, and the State of Delaware, where she developed extensive experience in customer relations, account management, and administrative operations.

Carol is often one of the first points of contact for customers and understands the importance of providing clear communication, responsiveness, and compassionate support during stressful situations. She excels at helping customers navigate questions, coordinating administrative processes, and ensuring important details are handled accurately and efficiently.

Her dedication to professionalism, problem-solving, and customer care helps create a positive experience for property owners while supporting the overall success of daily operations. Carol's reliability and commitment to service make her a valued member of the SERVPRO team.

With nearly a decade of experience in restoration, Audrey plays an important role in supporting both customers and project teams at SERVPRO of Bear/New Castle. Her background includes mitigation services, contents management, pack-outs, content cleaning, fire and smoke restoration, project coordination, and customer care.

Audrey is experienced in managing many of the behind-the-scenes details that help restoration projects run smoothly, including documentation, insurance coordination, job file management, and communication between customers and production teams. Her organized approach and attention to detail help ensure important information is handled accurately throughout the restoration process.

Holding an IICRC certification in Fire and Smoke Remediation, Audrey combines technical industry knowledge with a customer-focused mindset. She is passionate about helping property owners through challenging situations and works hard to make the restoration experience as seamless and stress-free as possible.

Since joining SERVPRO of Bear/New Castle in 2025, Chris has been developing his skills across multiple areas of the restoration process. As one of the newer members of the team, he has quickly gained experience in water extraction, equipment setup, moisture readings, demolition, and project support.

Chris enjoys the hands-on nature of restoration work and values the opportunity to learn from experienced team members while expanding his knowledge of mitigation and drying procedures. His willingness to learn, reliability, and team-first mindset help support successful restoration projects throughout the community.

As he continues growing within the industry, Chris remains focused on delivering quality work and helping customers through challenging situations.

Kevin became part of the SERVPRO of Bear/New Castle team in 2026, bringing extensive experience in electrical systems, underground utilities, and customer service. His background includes years of hands-on field experience working in technical environments that require precision, safety, and problem-solving.

In addition to his electrical and utility experience, Kevin brings more than a decade of customer service experience, helping him communicate effectively with both customers and team members. His ability to troubleshoot issues, adapt to changing conditions, and work collaboratively makes him a strong asset on restoration and reconstruction projects.

Kevin's combination of technical expertise and customer-focused service helps support the high standards of professionalism and reliability that customers expect from SERVPRO.

Bio coming soon!

With close to a decade of experience in the restoration industry, Jackie brings a customer-focused and compassionate approach to the SERVPRO of Bear/New Castle team. She began her restoration career in 2017, where she developed hands-on restoration experience and a strong appreciation for helping people recover after unexpected property damage.

Jackie joined SERVPRO of Bear/New Castle in 2020 and has continued building her expertise in water, fire, mold, and storm damage restoration. Over the years, she has earned a reputation for being reliable, hardworking, and committed to helping customers feel supported during difficult situations.

She values the opportunity to combine technical restoration knowledge with customer care, helping guide homeowners and businesses through the recovery process with professionalism and understanding. Jackie takes pride in being part of a team that helps restore both properties and peace of mind when customers need it most.