About Us
SERVPRO of Northwest Charlotte is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
OUR STORY
We opened our first SERVPRO franchise in May 2012. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ® We are locally and woman owned.
OUR SERVICES
Our team has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
Service Area
Certifications
- WRT - Water Damage Restoration Technician
- RCT - Rug Cleaning Technician
- ASD - Applied Structural Drying Technician
- RRRP - Lead-Based Paint Activities and Renovation
- FSRT - Fire & Smoke Damage Restoration Technician
- UFT - Upholstery & Fabric Cleaning Technician
- ECTP - Employee Certification Training Program
- OCT - Odor Control Technician
- IICRC Certified Firm
- CCT - Carpet Cleaning Technician
- AMRT - Applied Microbial Remediation Technician
Licenses
Payment Info
The following cards are accepted:Awards
- Best of Columbia - Best Restoration Company
- NAWBO Rising Star Award
- SERVPRO Award for Outstanding Sales (multiple years)
- TOP 100 SERVPRO (multiple years)
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- TOP 50 SERVPRO (multiple years)
- SMARTCEO Brava Award
- NAWBO National Woman Business Owner of Year Finalist
- Lake Norman Chamber of Commerce Outstanding Small Business
Affiliations
- Commercial Real Estate Executive Women (CREW)
- Building Owners Management Association (BOMA)
- Montcross Area Chamber of Commerce
- Industrial Networking Group
- Vistage
- National Association of Realtors
- Lincoln Chamber of Commerce
- International Facility Management Association (IFMA)
- Gaston Rotary
- Gaston Chamber of Commerce
- North Carolina Healthcare Engineers Association (NCHEA)
- National Association of Women Business Owners (NAWBO)
- Institute of Real Estate Management (IREM)
What our
customers are saying
Very nice gentleman. Very knowledgeable. Cleaned up after job!
The team was very professional and worked quickly. Scarlat Alves was was understanding of my concerns and worked to ease my stress. I’m extremely pleased with the outcome considering how much damage occurred through out my home. The ServPro representative handle any obstacle that occurred quickly, she is a true pro. I absolutely love my floors and bathroom. Good Job Serve Pro
Alejandro and the ServPro team were very professional and communicative. I would highly recommend.
We had a pipe burst that flooded our house mid September. ServePro was one of the businesses recommended by our insurance company. We are so happy to have worked with Jose and his team! There were a couple scheduling miscommunications so our ServePro representative Jose came on his own time to make sure our home was taken care of. This includes an evening where he drove all the way to Charlotte to pick up equipment and drove back to our house through a storm to set it up. We are ecstatic that we have had ServePro help us through this unfortunate happening in our lives! I highly recommend this company based on their professionalism, expertise, quality and work ethic.
Broderick and Ronald were very professional and worked quickly and diligently to make sure my water damage was being addressed.
Tram was responsive and handle my issue professionally. Would use again.
We had a great experience with ServPro while navigating some water damage. Jose and his team were phenomenal— they were very communicative, punctual and professional. We also had a great experience with Scarlat and her team. While having water damage is upsetting, the ServPro team did a great job and made it all a little less painful. We are so grateful for their help!
Servpro is by far one of the best companies I have ever had to work with. Jose is 100% dedicated to the work of helping others in their time of need. Jose updated me daily on his progress Including correspondence with our insurance company. If you ever find yourself in a flood or fire situation Servpro should be your first call. Highly recommend!
SERVPRO, led by Carlos, did a quick and thorough job of scoping our damage and planning the necessary mitigation.